Auto Service Advisor & Parts Purchaser

DESIGNO EXOTIC GARAGE L.L.C; Dubai; Presencial; AED 90 000 - 150 000; Tempo integral

Resumo da oferta

DESIGNO EXOTIC GARAGE L.L.C in Dubai is seeking an organized Service Advisor cum Purchaser to run the front desk of our auto repair workshop and manage spare parts procurement. You will be the link between customers, technicians and suppliers to ensure vehicles are diagnosed, quoted, repaired and delivered on time with the right parts bought at the right price.

The role combines customer service at the front desk with hands-on procurement, negotiating with suppliers, raising purchase orders, and

Qualificações

• Knowledge of vehicle systems and spare parts for European and German cars.
• Familiarity with part numbers, VIN decoding and parts catalogues.
• Experience with garage management or ERP software, plus MS Excel and WhatsApp Business.

Responsabilidades

• Receive customers in person by phone and on WhatsApp and record their vehicle complaints accurately
• Create job cards and check in vehicles noting existing damage mileage and fuel level
• Coordinate with technicians on diagnosis then prepare clear and accurate estimates for parts and labour
• Explain repairs costs and timelines to customers in simple language and get their approval before any work starts
• Upsell and recommend additional or preventive services honestly and where genuinely needed
• Track job progress update customers on delays or additional findings and manage the workshop bay schedule
• Coordinate with insurance companies on claims surveys and approvals where applicable
• Prepare invoices handle payments and make sure vehicles are quality-checked before delivery
• Handle complaints professionally and follow up after delivery to ensure satisfaction and repeat business
• Maintain customer records service history and reminders for upcoming servicing

Conhecimentos

Bilingual English/Arabic

Negotiation

Cost-control

Organizational skills

Ferramentas

ERP software

MS Excel

WhatsApp Business

Descrição da oferta de emprego

DESIGNO EXOTIC GARAGE L.L.C in Dubai is seeking an organized Service Advisor cum Purchaser to run the front desk of our auto repair workshop and manage spare parts procurement. You will be the link between customers, technicians and suppliers to ensure vehicles are diagnosed, quoted, repaired and delivered on time with the right parts bought at the right price.

The role combines customer service at the front desk with hands-on procurement, negotiating with suppliers, raising purchase orders, and