ATM & POS Field Engineer - UAE National

NCR Atleos; Abu Dhabi; On-site; AED 67,000 - 134,000; Full time

Job summary

NCR Atleos is seeking a Customer Engineer to deliver field-based technical support across the UAE. You will install, maintain and repair equipment such as ATMs, kiosks, POS, PCs and printers while owning incidents from start to finish.

Ideal candidates have a technical qualification and up to one year of field service or PC hardware experience, with the ability to travel within the territory and work flexible hours. UAE citizenship is required for Emiratisation participation.

Qualifications

• High school diploma or equivalent technical qualification in electronics, IT or related discipline.
• Up to one year of relevant field service, retail EPOS installation or maintenance, PC hardware support or related technical environment.
• Willingness to travel within the assigned territory and work flexible shifts, including nights and weekends.

Responsibilities

• Install, maintain and repair equipment across an assigned territory, including ATMs, kiosks, POS systems, PCs, printers and peripherals.
• Diagnose technical issues, perform minor repairs and component replacements, and escalate complex incidents as needed.
• Take ownership of customer incidents through resolution while meeting service levels and communicating progress.
• Perform preventative maintenance and site-prep activities, including equipment staging and basic testing.
• Maintain accurate service records, customer asset data, parts inventory and expenses.
• Follow security and safety procedures when working on ATMs and at customer locations.

Skills

Windows OS

PC hardware

Networking basics

Troubleshooting

Customer service

Education

High school diploma or equivalent technical qualification in electronics/IT

Associate degree or equivalent

CompTIA A+ certification

CCNA certification or networking knowledge

Tools

Microsoft Office

Job description

NCR Atleos is seeking a Customer Engineer to deliver field-based technical support across the UAE. You will install, maintain and repair equipment such as ATMs, kiosks, POS, PCs and printers while owning incidents from start to finish.

Ideal candidates have a technical qualification and up to one year of field service or PC hardware experience, with the ability to travel within the territory and work flexible hours. UAE citizenship is required for Emiratisation participation.