ATM & EPOS Field Technician

NCR Atleos; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

NCR Atleos in the United Arab Emirates seeks a Customer Engineer to install, maintain and repair Tier I equipment including ATMs, POS and peripherals within a defined region.

The role focuses on incident ownership, quick resolution, preventative maintenance, and accurate reporting while collaborating with Call Center staff and security teams to ensure high customer satisfaction. This Emiratization program prioritizes UAE Nationals per local requirements.

Qualifications

• High school diploma or equivalent required.
• A+ certification preferred or required.
• ITE or Polytechnic qualification in Electronics and Communications Engineering.
• Associate degree is a plus.

Responsibilities

• Install, maintain and repair equipment within an assigned territory to ensure continuity of operations.
• Own customer problems or incidents until resolution per SLAs.
• Perform work on low-complexity products, including PCs, printers, front-end POS, ATMs and kiosks.
• Assist in site preparation, cable installation, equipment staging and testing.
• Report calls and activity promptly and accurately, and track expenses.

Skills

Customer service

Problem solving

Teamwork

Learning quickly

Education

High School Diploma or equivalent

A+ Certification

ITE/ Polytechnic in Electronics

Associate degree preferred

Job description

NCR Atleos in the United Arab Emirates seeks a Customer Engineer to install, maintain and repair Tier I equipment including ATMs, POS and peripherals within a defined region.

The role focuses on incident ownership, quick resolution, preventative maintenance, and accurate reporting while collaborating with Call Center staff and security teams to ensure high customer satisfaction. This Emiratization program prioritizes UAE Nationals per local requirements.