Associate Vice President - Scrum Master Everyday Banking - Business Banking Group

Rakbank; Dubai; On-site; AED 480,000 - 720,000; Full time

Job summary

Rakbank in Dubai seeks an experienced Scrum Master and Proxy Product Owner for onboarding and everyday banking initiatives. You will facilitate ceremonies, manage backlogs, and ensure acceptance criteria are met while coordinating with a broad set of stakeholders across technology, design, and business teams.

The role requires 8–12 years in digital delivery within large-scale banking environments, with a track record of delivering onboarding journeys and everyday banking features.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Proven experience as scrum master and proxy product owner in digital banking environments.
• Strong track record of backlog management and clear acceptance criteria.

Responsibilities

• Act as scrum master for onboarding and everyday banking squads, facilitating sprint ceremonies.
• Proxy product owner: manage backlog, write/refine user stories, accept work against criteria.
• Deputise for Digital Product Owner in ceremonies and stakeholder forums.
• Translate strategy into a prioritised backlog with defined acceptance criteria for sprints.
• Remove impediments and coordinate with business, design, tech and third parties to maintain momentum.
• Manage sprint scope, dependencies and risks to protect delivery predictability.
• Engage stakeholders to gather requirements and validate solutions.
• Track squad performance, delivery metrics and product KPIs; report risks and trade-offs.

Skills

Agile delivery

Product ownership

Onboarding & banking knowledge

Stakeholder engagement

Analytical thinking

Decision-making under ambiguity

Delivery management

Quality mindset

Collaboration & coaching

Communication & reporting

Education

Bachelor’s degree

Job description

Job Description:

What You’ll Be Doing:

Functional Responsibilities:

• Act as scrum master for the onboarding and everyday banking squads, facilitating sprint planning, daily stand-ups, reviews, and retrospectives
• Serve as proxy product owner, managing the backlog day to day, writing and refining user stories, and accepting work against defined acceptance criteria
• Act as the number two to the Digital Product Owner for Onboarding and Everyday Banking, deputising in ceremonies, stakeholder forums, and decision-making when required
• Translate product strategy and business objectives into a clear, prioritised backlog with well-defined acceptance criteria ready for sprint delivery
• Remove impediments and unblock delivery teams, coordinating across business, design, technology, and third parties to maintain momentum
• Manage sprint scope, dependencies, and risks, ensuring commitments are realistic and delivery remains predictable
• Engage stakeholders across the bank to gather requirements, validate solutions, and keep alignment between business needs and delivered functionality
• Track and report squad performance, delivery metrics, and product KPIs, highlighting risks and trade-offs to the Digital Product Owner
• Protect quality through rigorous acceptance testing, UAT coordination, and release readiness reviews

PROBLEM SOLVING & COMPLEXITY:

• Contribute to product strategy, roadmaps, and business cases for onboarding and everyday banking, bringing customer and delivery insight
• Operate in a complex, multi-squad delivery environment with competing priorities, dependencies, and stakeholders
• Balance the dual responsibilities of scrum master and proxy product owner, switching between delivery facilitation and product decision-making
• Navigate ambiguous or evolving requirements, structuring them into clear, actionable user stories and acceptance criteria
• Manage conflicting priorities across squads and workstreams, sequencing work to maximise value and protect delivery commitments
• Anticipate downstream impacts of product decisions across onboarding journeys, everyday banking features, and integrated systems
• Identify risks, blockers, and quality issues early, driving resolution before they impact delivery
• Make pragmatic product decisions in the Product Owner’s absence, balancing customer value, technical feasibility, and timelines
• Facilitate decision-making when stakeholders disagree, keeping momentum without compromising quality or scope
• Provide clarity under pressure, keeping teams focused and aligned despite tight timelines and changing priorities

• Contribute to product strategy, roadmaps, and business cases for onboarding and everyday banking, bringing customer and delivery insight
• Operate in a complex, multi-squad delivery environment with competing priorities, dependencies, and stakeholders
• Balance the dual responsibilities of scrum master and proxy product owner, switching between delivery facilitation and product decision-making
• Navigate ambiguous or evolving requirements, structuring them into clear, actionable user stories and acceptance criteria
• Manage conflicting priorities across squads and workstreams, sequencing work to maximise value and protect delivery commitments
• Anticipate downstream impacts of product decisions across onboarding journeys, everyday banking features, and integrated systems
• Identify risks, blockers, and quality issues early, driving resolution before they impact delivery
• Make pragmatic product decisions in the Product Owner’s absence, balancing customer value, technical feasibility, and timelines
• Facilitate decision-making when stakeholders disagree, keeping momentum without compromising quality or scope
• Provide clarity under pressure, keeping teams focused and aligned despite tight timelines and changing priorities

What We’re Looking For

Competencies:

• Agile delivery & scrum mastery: strong command of scrum practices, ceremonies, and team facilitation, with the ability to coach and hold the line
• Product ownership: proven ability to manage backlogs, write high-quality user stories, and make confident prioritisation calls
• Onboarding & everyday banking knowledge: understanding of digital onboarding journeys and everyday banking products within a banking context
• Stakeholder engagement & communication: effective with senior stakeholders, technology teams, and squad members alike
• Analytical thinking & problem decomposition: strong capability to break complex problems into structured, deliverable components
• Decision-making under ambiguity: comfortable acting as proxy product owner with incomplete information
• Delivery management: skilled at managing dependencies, risks, and sprint scope to protect predictability
• Quality mindset: disciplined approach to acceptance testing, UAT, and release readiness
• Collaboration & coaching: builds strong, self-organising squads and partners closely with the Digital Product Owner
• Communication & reporting: clear, structured reporting on delivery progress, metrics, and product performance

Qualifications and Experience:

• 8–12 years of experience in digital delivery, product ownership, or agile delivery roles within large-scale digital or technology environments
• Proven experience acting as scrum master and proxy product owner for digital squads, ideally within banking or financial services
• Strong track record of facilitating scrum ceremonies, managing backlogs, and writing user stories with clear acceptance criteria
• Experience delivering digital onboarding, everyday banking, or other customer-facing digital banking products at scale
• Demonstrated ability to deputise confidently for a senior product owner in ceremonies, forums, and decision-making
• Experience coordinating delivery across multiple squads, managing dependencies, risks, and iterative release cycles
• Strong exposure to end-to-end customer journeys and process design within digital banking ecosystems
• Experience tracking delivery and product metrics, reporting progress and risks to senior stakeholders
• Comfortable operating in fast-paced, high-pressure delivery environments with evolving priorities
• Bachelor’s degree required; relevant certifications (e.g., PSM, CSPO, SAFe) preferred