Associate Retail Media Billing & Operations

Delivery Hero SE; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Talabat in Dubai is seeking a billing professional to oversee the end-to-end process of media bookings and invoicing, ensuring accuracy and timely payments.

The role requires collaboration with finance and partner teams, strong documentation practices, and the ability to implement process improvements using CRM/ERP tools.

Qualifications

• 3–4 years experience minimum supervising and managing digital media payments.
• Proven track record with billing and invoice management.
• Excellent communication skills, able to provide clear level of detail for requests.
• Able to work towards deadlines & manage time efficiently.
• Experience collaborating with large teams and across markets.
• Proficiency with Excel and Google Sheets for data organization and reporting.

Responsibilities

• Receive and sort incoming bookings with attention to detail.
• Ensure partner & supplier information is accurate and complete; request missing data.
• Track and match booking orders to media activations.
• Maintain and manage documentation of media bookings.
• Monitor and resolve discrepancies between spend and investment.
• Follow up on invoice creation with finance teams and ensure timely issuance.
• Create and issue insertion orders matched to bookings.
• Share insertion orders with team members to implement campaigns.
• Collect invoices after creation and share with partners and suppliers.
• Handle supplier invoicing concerns and follow ups.
• Check validity of booking orders & invoices.
• Communicate inputs related to invoicing to relevant stakeholders.
• Document all campaign discussions and action points.
• Collect proofs of execution of campaigns.
• Main point of contact for billing inquiries.
• Support lines manager with strong implementation plans.
• Review invoices for accuracy before sending to partners.
• Prepare monthly invoicing status reports and follow up on payments.

Skills

Billing & invoicing

Communication

Time management

Problem solving

Attention to detail

Cross-functional collaboration

Tools

Salesforce

HubSpot

Excel

Google Sheets

Job description

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Assume the responsibility of receiving sorting incoming bookings with attention to detail
• Ensuring partner & supplier information is accurate and complete & requesting any missing information
• Tracking and matching of booking orders to relevant media activations
• Maintain, update and manage all documentation of media bookings
• Monitor and resolve financial discrepancies between spend and investment of advertising activations
• Follow up on creation of invoices on a timely and recurring basis with finance teams
• Create and issue insertion orders matched to bookings
• Share insertion orders with relevant team members to implement campaigns
• Collecting invoices after creation from finance teams and sharing them with partners & suppliers for media investments
• Handle supplier billing invoicing concerns and follow ups
• Check the validity of booking orders & invoices
• Manage communication with key members to relay relevant and beneficial inputs relating to invoicing and billing
• Support the team with necessary inputs and resources relating to campaigns and ensuring that all discussion points are documented and actioned appropriately
• Collect screenshots and relevant proof of execution of campaigns and activations
• Function as the main point of contact for inquiries related to billing and invoicing
• Support line manager & team in the delivery of strong implementation plans that meet campaign objectives
• Review invoices to ensure that they are accurate and complete before sending them to partners and suppliers
• Preparing monthly reports for invoicing status, missing invoices and sent invoices
• Following up on collecting payments from suppliers
• Financial forecasting & reconciliation skillset
• Ability to manage salesforce

Qualifications

• 3–4 years experience minimum supervising and managing digital media payments. Previous media agency experience preferred.
• Proven track record and experience with billing and invoice management
• Excellent communication skills, able to provide clear level of detail for requests
• Able to work towards deadlines & manage time and workload efficiently
• Experience working collaboratively with a large team. Experience across different markets is beneficial.
• Organization & eye for detail. Able to track progress and completion of activities while working towards deadlines & managing time and workload efficiently.
• Proactivity/taking the initiative: achieves ambitious but realistic goals
• Problem solving: Autonomously solves complex problems with minimal supervision, and proactively follows up after implementing a solution
• Foster deep trust and understanding with agency and partner teams where necessary
• Contribute to great teamwork in your immediate team
• Proficiency with Excel and Google Sheets for data organization, tracking, and reporting
• Experience with CRM or business systems (Salesforce, HubSpot, or similar); ability to learn new platforms quickly
• Excellent written and verbal communication; ability to communicate across both business and finance functions
• Ability to implement work with AI and implement workflows that make daily tasks more efficient

Additional Information

Key Competencies

• Reliability: Consistently follows processes, meets deadlines, and delivers accurate outputs
• Problem-Solving: Identifies discrepancies and issues; escalates appropriately with context and suggested solutions
• Strong organizational skills: Ability to manage multiple processes and deadlines simultaneously
• Detail-oriented: Ability to identify discrepancies and follow issues through to resolution and demonstrates exceptional care with data, catches and prevents errors
• Collaborative mindset with comfort working across departments and building working relationships

What Success Looks Like

• Finance team receives complete, accurate, organized booking information with minimal requests for clarification
• Month-end closing runs smoothly with all invoices compiled, reconciled, and documented on schedule along with proof of execution
• Improved collections rate month on month and streamlined ways of working with external stakeholders with minimal to zero issues