Associate Relationship Officer

ADIB Group; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

ADIB Group in Abu Dhabi seeks an Associate Relationship Officer to provide end-to-end operational and service support to the coverage team within Community Banking. You will handle account opening maintenance, KYC updates and client inquiries with strong attention to detail.

The role requires a bachelor's degree, internship in banking or customer service, and solid MS Office skills. A collaborative team environment and compliance training are provided.

Qualifications

• Bachelor's degree required.
• Intern in customer service or administrative role (preferably in banking).
• Efficient and effective Computer & MS Office skills (Word Excel PowerPoint).
• Ability to work effectively in a team environment.
• Awareness of AML & Compliance related matters (training will be provided).
• Very good time management, planning, organizing, accomplishing tasks against deadlines.
• Problem solving skills.

Responsibilities

• Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
• Manage end-to-end processing of account opening maintenance and service requests for portfolio clients.
• Review and prepare documentation ensuring completeness, accuracy and compliance with internal and regulatory requirements.
• Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.
• Support KYC/ODD updates, RIM alignments, licensing documentation and client profile maintenance.
• Handle client routine enquiries within agreed turnaround times and elevate complex issues when required.
• Assist in complaint follow-up and resolution tracking.
• Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.
• Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.
• Escalate risks, documentation gaps or compliance concerns to the Regional Manager.

Skills

Customer service

MS Office

Teamwork

Attention to detail

Time management

Problem solving

Documentation accuracy

AML compliance

Education

Bachelor's degree

Tools

MS Office

Job description

Description

Role : Associate Relationship Officer
Location : Abu Dhabi
Role Purpose:
Provide end-to-end operational and service support to the coverage team within Community Banking.

The Relationship Officer ensures seamless execution of account opening maintenance and service-related activities for the assigned portfolio while maintaining high service standards documentation accuracy and compliance with internal policies and regulatory requirements.

Key Accountabilities of the role

• Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.

• Manage end-to-end processing of account opening maintenance and service requests for portfolio clients.

• Review and prepare documentation ensuring completeness accuracy and compliance with internal and regulatory requirements.

• Coordinate with internal departments (Operations Compliance Legal Risk etc.) to ensure timely execution of client requests.

• Support KYC/ODD updates RIM alignments licensing documentation and client profile maintenance.

• Handle client routine enquiries within agreed turnaround times and elevate complex issues when required.

• Assist in complaint follow-up and resolution tracking.

• Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.

• Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.

Escalate risks documentation gaps or compliance concerns to the Regional Manager.

Specialist Skills / Technical Knowledge Required for this role:

Basic knowledge of banking products and services.

Attention to detail and quality control mindset.

Strong coordination and follow-up skills.

Customer focused and solution-oriented approach.

Required experience:

• Bachelors degree

• Intern in customer service or administrative role (Preferably in banking)

• Efficient and effective Computer & MS Office skills (Word Excel PowerPoint).

• Ability to work effectively in a team environment.

• Awareness of AML & Compliance related matters (training will be provided).

• Very good time Management Planning Organizing accomplishing tasks against deadlines

• Problem Solving skills

Required Experience:

IC