Relationship Manager- Community Banking

ADIB Group; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

ADIB Group in Abu Dhabi seeks a Relationship Manager for Community Banking to manage an existing portfolio and pursue new SME/government and corporate clients. You will drive account plans, cross-sell products, and ensure client satisfaction within the UAE market.

The role requires dealing with cash management and banking operations, maintaining KYC/ODD compliance, and collaborating with product partners to grow the client base. Dubai-origin processes may be involved.

Qualifications

• 6-10 years experience in handling SMEs and/or government & corporate banking.
• UAE based experience is a must.
• Strong understanding of cash management products and banking operations.
• Very good knowledge of local UAE market especially Abu Dhabi Al Ain & Western Region.
• Strong analytical and customer service skills.

Responsibilities

• Originate and manage relationships with SME and government/corporate clients in Abu Dhabi.
• Achieve financial targets through portfolio growth and cross-sell revenues.
• Conduct joint client calls with product partners to identify opportunities and deepen relationships.
• Ensure regular interaction with clients to address banking needs and maintain wallet share.
• Maintain compliance with KYC/ODD processes and group policies.

Skills

Relationship management

Client acquisition

Portfolio growth

KYC/ODD compliance

Job description

Description

Role : Relationship Manager- Community Banking
Location : Abu Dhabi
Role Purpose:

• To manage an assigned existing portfolio and a list of Target Market potential prospects for acquisition towards achieving financial targets (including but not limited to revenue / net income volumes and cross-sell ratio) and overall customer satisfaction.
• To be fully involved and primarily responsible for account strategy and business growth.
  

Key Accountabilities of the role
Relationship Management:

• Originate and introduce new-to-bank clients with value addition to the portfolio in terms of liability balances and possible assets booking.
• Manage the assigned relationships within the region aiming for portfolio growth.
• Achieve financial targets assigned in line with the handled portfolio (e.g. total revenues revenue from deposits and revenue for cash management & transaction banking) as well as targeted deposits volumes (CASA/Wakala Deposits).
• Ensure regular interaction with clients to address any banking/financial needs and increase ADIB wallet share.
• Conduct joint client calls with product partners (Treasury / GTB) as per the account plan to identify opportunities and deepen relationship.
• Negotiate for closure of deals within reasonable period or escalated to seniors for proper actions.
• Work closely with customer service unit to ensure that clients day to day transaction needs are addressed.

Process Implementation:

• Develop account plans for each relationship and use it as a basis for regular client calling conduct calls on each client at least quarterly.
• Document call memos in standard format capturing the contents of the meeting opportunities for business development clients financial plan etc.
• Ensure that all potential deals are recorded and updated in deals in pipeline report on a weekly basis.
• Consistently implement ADIBs prospecting process ensure that adequate follow up is made with prospects leading to new client acquisition.
• Ensure that all operational issues / troubleshooting are addressed to the satisfaction of customers.

Build Sector Expertise (i.e. Nonprofit organizations):

• Understand market and business trends and have a comprehensive understanding of nonprofit business models.
• Develop sector expertise understand economics of industry & key levers.
• Help develop sector strategy define target customers/customer types key products to offer key initiatives.
• Attend recommended trainings as well as seminars in cash management and fund raising.

Compliance:

• Ensure that activities are in full compliance of group policies and procedures including sharia requirements central bank regulations and other internal legal and compliance regulation at all times.
• Ensure the KYC/ODD of assigned portfolio is updated timely and manage the high-risk factors of the industry.
• Ensure satisfactory internal and external audit ratings.

Behavioral Competencies:

• Customer orientation.
• Communication.
• Quality orientation.
• Teamwork.
• Adaptability
• Technical knowledge.
• Information Gathering.
• Problem Solving.
• Decision Making.
• Initiative & Change.

Specialist Skills / Technical Knowledge Technical Competencies Required for this role:

• Strong understanding of cash management products and banking operations.
• Very good knowledge of local UAE market especially Abu Dhabi Al Ain & Western Region.
• Strong technical and analytical skills.
• Customer service oriented.
• Strong marketing skills
  

Specialist Skills / Technical Knowledge Required for this role:

Required experience:

• 6-10 years experience in handling SMEs and/or government & corporate banking clients
• UAE based experience is a must.

Required Experience:

Manager