Associate Relationship Manager

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Abu Dhabi seeks an Associate Relationship Manager (UAE National Only) to manage a portfolio of smaller clients and actively source new-to-bank customers within the non-for-profit segment. You will provide end-to-end relationship support from onboarding to service execution while hitting financial targets and ensuring compliance.

Responsibilities include sourcing new clients, building a pipeline, managing account openings (KYC, docs), and coordinating with

Qualifications

• Strong documentation accuracy and attention to detail.
• Ability to manage multiple service requests simultaneously.
• Experience in account opening, documentation review, and service request handling.
• Exposure to liability growth, customer acquisition activities, and cash management sales is preferred.
• UAE based experience is a must.

Responsibilities

• Actively source and acquire new-to-bank customers within assigned segment.
• Build and maintain a pipeline of prospects to support portfolio growth.
• Manage complete account opening process (KYC, documentation review, system input, follow-up until activation).
• Submit and track all service requests through internal systems.
• Coordinate with operations and compliance for smooth execution.
• Maintain updated client records and pipeline.
• Monitor portfolio performance and assist in achieving assigned financial targets.

Skills

Client-facing communication

Sales orientation

Time management

Attention to detail

Problem solving

Job description

Job Description:

Role : Associate Relationship Manager (UAE National Only)

Location : Abu Dhabi

Role Purpose:

To manage a portfolio of small to medium-sized clients and actively source new-to-bank customers within the defined non-for-profit organizations segment, delivering end-to-end relationship support (account onboarding through service execution) while achieving assigned financial targets and ensuring full compliance.

Key Accountabilities of the role

• Actively source and acquire new-to-bank customers within assigned segment.


• Build and maintain a pipeline of prospects to support portfolio growth.


• Achieve assigned financial targets including:


• Liability growth (CASA / Wakala deposits)


• Fee income from cash management & transaction banking


• Cross-sell ratios


• Convert prospects into active banking relationships.


• Support marketing and referral initiatives to generate leads.

Relationship Management

• Manage assigned portfolio of lower-tier clients.


• Maintain regular engagement to deepen wallet share and identify opportunities.


• Support Regional Manager in larger relationship development.

End-to-End Client Handling

• Manage complete account opening process (KYC, documentation review, system input, follow-up until activation).


• Submit and track all service requests through internal systems.


• Coordinate with operations and compliance for smooth execution.


• Act as first point of contact for day-to-day client requirements.

Compliance & Governance

• Ensure adherence to ADIB policies, Sharia requirements, and Central Bank regulations.


• Maintain updated KYC/ODD for portfolio & escalat exceptions or complex matters appropriately.

Process & Reporting

• Maintain updated client records and pipeline.


• Document call memos in standard format capturing the contents of the meeting, opportunities for business development and follow-up plan, etc.


• Monitor portfolio performance and assist in achieving assigned financial targets.

Behavioral Competencies:

• Customer Orientation.


• Communication.


• Quality standards.


• Teamwork.


• Technical knowledge.


• Information Gathering.


• Problem Solving.


• Initiative & Change.

Specialist Skills / Technical Knowledge Required for this role:

• Strong documentation accuracy and attention to detail.


• Client-facing communication skills.


• Ability to manage multiple service requests simultaneously.


• Sales orientation with operational discipline.


• Time management and follow up discipline.

Required experience:

• 3-5 years experience of experience in banking (preferably in Corporate or SME segments)


• Experience in account opening, documentation review, and service request handling.


• Exposure to liability growth, customer acquisition activities, and cash management sales is preferred.


• UAE based experience is a must