Associate People Operations

Delivery Hero; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

City Walk office perks

Growth opportunities

Wellness program

Diversity & inclusion

Job summary

Delivery Hero seeks a proactive People Operations professional in Dubai to support end-to-end onboarding and offboarding, coordinate with PROs for UAE labor contracts, IDs and medicals, and ensure data accuracy across HRIS and dashboards.

You will handle benefits enrollment, payroll inputs, and MOHRE-compliant HR processes, driving automation in HR systems while maintaining policy adherence under UAE labor law.

Qualifications

• Bachelor's degree in Business, HR or related field.
• 3–5 years of experience in People Operations/HR within the UAE Mainland.
• Solid understanding of MOHRE processes and UAE labor law.
• Experience handling high volumes of onboarding/offboarding transactions.
• Proficiency in HR systems, MS Office and Google Workspace.

Responsibilities

• Respond to HR queries and provide policy guidance to employees, managers and external stakeholders.
• Coordinate onboarding activities including document collection, verification and filing.
• Ensure data accuracy and timeliness across HRIS, dashboards and trackers.
• Coordinate UAE government-related formalities (work permits, MOHRE, Emirates IDs, medicals).
• Manage benefits enrollment and payroll inputs for new hires and leavers.

Skills

Detail-oriented

Problem solving

Work under pressure

Culturally adaptable

Education

Bachelor's degree in Business/HR or related field

Tools

MS Office

Google Workspace

Job description

This role will take direction from the Line manager and any other team member assigned by the line manager or HOD. Day-to-day tasks will include:

• 1. Support end-to-end onboarding Support the complete onboarding process including the collection verification and filing of
  required documents (passports visas educational certificates etc.) while coordinating with IT Payroll and Procurement to ensure timely provisioning of laptops system access joining kits IDs and medical insurance.
• 2. Conduct pre-boarding welcome calls Engage with new joiners before Day 1 to confirm documentation requirements provide
  clarity on joining formalities and address initial queries to ensure a smooth and confident start.
• 3. Maintain data discipline Ensure accuracy completeness and timeliness of data entries across onboarding trackers HR
  dashboards and HRIS systems enabling leadership and stakeholders to make informed decisions.
• 4. Coordinate government-related formalities Partner with PROs to manage issuance of UAE labor contracts work permits
  Emirates IDs and medicals through MOHRE ICP and other relevant portals ensuring compliance with statutory requirements.
• 5. Activate benefits seamlessly Ensure new hires are enrolled into medical insurance payroll and other company benefit programs
  promptly minimizing delays and enhancing employee experience.

Offboarding

• 6. Execute structured offboarding Support the end-to-end exit process including notice period compliance collection of assets
  (laptops phones IDs) and preparation of termination documentation while ensuring employees have a respectful and professional
  exit experience.
• 7. Coordinate with Payroll Work closely with payroll to validate and process timely and accurate final settlements including
  end-of-service benefits (EOSB) leave encashments and reimbursements aligned with UAE labor law.
• 8. Ensure compliance on exits Manage delisting of leavers from MOHRE Immigration and Insurance systems as well as
  deactivation from company databases reducing compliance risks and safeguarding company records.

General Duties

• 9. Respond to queries effectively Serve as the first point of contact for HR operational queries providing accurate policy-based
  guidance to employees managers and external stakeholders while ensuring issues are resolved promptly.
• 10. Manage SIM card issuance Coordinate the allocation activation and reconciliation of company SIM cards ensuring proper
  record-keeping and cost management.
• 11. Administer employee benefits Oversee benefit management processes (medical insurance allowances wellness programs etc.)
  for all UAE employees ensuring timely enrollment renewals and compliance.
• 12. Provide accurate payroll inputs Ensure Payroll receives correct and timely information on new joiners leavers monthly bank
  account details and other compensation-related inputs to prevent delays or errors.
• 13. Organize and maintain records Ensure all employee files (hardcopy and digital) are complete compliant and audit-ready aligned
  with UAE Mainland regulations and internal policies.
• 14. Prepare reports and dashboards Develop and maintain reports on key HR operations metrics (onboarding offboarding compliance volumes turnaround times) to support decision-making and demonstrate operational effectiveness.
• 15. Streamline recurring tasks Review and simplify high-volume repetitive HR processes (e.g. document collection data entry benefits enrollment) by recommending and implementing efficiency improvements.
• 16. Support audits and inspections Prepare and present accurate documentation during internal audits external inspections and government reviews to ensure compliance with company policies and UAE labor law.
• 17. Drive automation and digitization Contribute to HR system enhancements automation initiatives and digitization projects ensuring operational processes are lean error-free and scalable.

Qualifications :

• 1. Bachelors degree in Business Human Resources or related field.
• 2. 35 years of experience in People Operations/HR roles within the UAE Mainland.
• 3. Solid understanding of MOHRE processes UAE labor law and compliance requirements.
• 4. Experience handling high volumes of onboarding/offboarding transactions in a fast-paced environment.
• 5. Proficiency in HR systems MS Office and Google Workspace

Skills and attributes:

• 1. High attention to detail and commitment to accuracy.
• 2. Problem-solving mindset with a focus on process improvement.
• 3. Ability to work under pressure while ensuring deadlines are met.
• 4. Culturally aware and adaptable to a diverse workforce.

Join Our Vibrant Team at City Walk - Where Work Meets Innovation and Fun!

Cool Workspace: Our City Walk space is more than an office; its a creative hub with an atrium development areas and lots of

greenery. Its designed to inspire.

Grow With Us: Were all about growth and recognition both professionally and personally. Your journey of development starts here.

Diverse & Inclusive: With colleagues from across the globe our diversity is our strength. Everyones welcome in our inclusive

environment.

Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.

Fun & Community: Our company events cultural outings and sports activities arent just fun; theyre a way to bond with our amazing

team.

Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms and a rooftop with a view weve got perks that make every

day better.

Health & Wellness: With sponsored healthcare and gym memberships we care about your wellbeing.

Remote Work :

No

Employment Type :

Full-time