Associate Manager – CRM (Consumer)

Al Khayyat Investments (AKI); Dubai; On-site; AED 200,000 - 320,000; Full time

Job summary

Al Khayyat Investments (AKI) seeks a CRM/Retention Marketing lead to own lifecycle campaigns across five markets. You will manage email, SMS, WhatsApp, and push, design loyalty initiatives, and align messaging with merchandising and paid campaigns.

The role requires 5–7 years in CRM, strong copywriting, data literacy, and English/Arabic fluency. You will own KPIs, collaborate with Growth and Data teams, and drive the annual CRM plan.

Qualifications

• 5–7 years in CRM, lifecycle or retention marketing.
• Hands-on experience with a CRM/marketing automation platform (Klaviyo, Clevertap, MoEngage).
• Comfortable working across English- and Arabic-language markets (Arabic fluency a strong plus).
• Data-literate; able to segment customers and read cohort/retention data.
• Experience designing or running a loyalty program.
• Strong copywriting and campaign execution across channels.

Responsibilities

• Own email/SMS/WhatsApp/push lifecycle campaign strategy and execution across all 5 markets.
• Segment the customer base and design retention and win-back flows.
• Design, launches and manages a loyalty/rewards program (as and when introduced).
• Coordinate with Merch Manager and Performance Marketing to align lifecycle messaging with merchandising strategy and paid campaigns.
• Report retention KPIs to the Senior Ecommerce Manager, working with Growth Manager / Data Analyst on data and targets.
• Own retention end to end, including the targets, not just reporting on them.
• Test and optimize messaging, timing and offers by market and language (EN/AR).
• Brief and review creative from designers for lifecycle campaigns, keeping alignment to brand across EN & AR.
• Owns the annual CRM plan and budget.

Skills

CRM expertise

Klaviyo

Arabic language

Data analysis

Loyalty programs

Copywriting

Tools

Klaviyo

Clevertap

MoEngage

Job description

Own lifecycle and retention marketing strategy across all 5 markets — growing customer lifetime value through email, SMS, WhatsApp and push, and building the loyalty foundations for a fast-scaling D2C brand. You work as a peer alongside the Growth Manager and Performance Marketing, all reporting directly to the Senior Ecommerce Manager.

Key Responsibilities

• Own email/SMS/WhatsApp/push lifecycle campaign strategy and execution across all 5 markets
• Segment the customer base and design retention and win-back flows
• Design, launches and manages a loyalty/rewards program (as and when introduced)
• Coordinate with the Merch Manager and Performance Marketing to align lifecycle messaging with merchandising strategy and paid campaigns
• Report retention KPIs to the Senior Ecommerce Manager, working closely with the Growth Manager / Data Analyst on data and targets
• Owns retention end to end, including the targets, rather than just reporting on them
• Test and optimize messaging, timing and offers by market and language (EN/AR).
• Brief and review creative from the designers for lifecycle campaigns (email, SMS, push, loyalty assets), keeping every execution aligned to brand theme across EN & AR
• Owns the annual CRM plan and budget

Experience, Qualifications and Skills

• 5-7 years in CRM, lifecycle or retention marketing, ideally in e-commerce/D2C
• Hands-on experience with a CRM or marketing automation platform (e.g. Klaviyo, Clevertap, Moengage, or something similar)
• Comfortable working across both English- and Arabic-language markets (Arabic fluency a strong plus)
• Data-literate - comfortable segmenting customers and reading cohort/retention data to shape campaigns
• Experience designing or running a loyalty program.
• Strong copywriting and campaign execution skills across multiple channels