Associate, General Insurance Claims

Sukoon Workplace Savings Solutions Limited; Dubai; On-site; AED 72,000 - 108,000; Full time

Job summary

Sukoon Workplace Savings Solutions Limited seeks an experienced General Insurance Claims professional to manage the end-to-end claims lifecycle, including FNOL through settlement. The role emphasizes accurate assessment, documentation, and proactive communication with policyholders, brokers, surveyors, and service providers.

You will coordinate with underwriting, finance, legal, and customer service to resolve claims efficiently.

Qualifications

• Bachelor's degree or Diploma in Insurance, Business Administration, Finance, Risk Management, or related discipline.
• Professional insurance qualifications (CII, ANZIIF, or equivalent) in General Insurance or Claims Management are an advantage.
• 1-3 years of experience in General Insurance claims handling across commercial claims (property, energy, casualty).
• Exposure to end-to-end claims processing including FNOL, documentation review, assessment, and settlement.
• Experience with claims SOPs, delegated authority frameworks, and SLAs is preferred.
• Experience coordinating with surveyors, brokers, and service providers is an advantage.

Responsibilities

• Review, assess, and process general insurance claims from FNOL to settlement and closure.
• Analyze loss reports and surveyor findings to support timely, compliant settlements.
• Collect, verify, and certify all required claim documentation in line with guidelines and regulations.
• Maintain accurate claim records in the system and adhere to SOPs and delegated authority.
• Communicate clearly with policyholders, brokers, surveyors, and service providers.
• Coordinate with Underwriting, Finance, Legal, and Customer Service teams as needed.
• Aim to meet SLAs, prioritize workload, and identify process improvements to reduce backlogs.
• Ensure ongoing compliance with GI Claims SOPs and regulatory requirements.

Skills

GI Claims Processing

Policy & Documentation Review

Customer & Stakeholder Communication

Claims Systems Proficiency

Analytical & Problem-Solving

Compliance & SOP Adherence

Education

Bachelor's or Diploma in Insurance/Business/Finance

CII/ANZIIF or equivalent (advantage)

Tools

MS Office

Claims Management System

Job description

To ensure accurate, timely, and fair processing of general insurance claims across the full claim lifecycle in compliance with approved procedures, GI Claims SOPs, and regulatory requirements. This role delivers a high-quality customer experience through disciplined claims assessment and transparent stakeholder communication.

Job Responsibilities:

Claims Assessment & Processing

• Ensure all general insurance claims are reviewed, assessed, and processed accurately across the full lifecycle from FNOL to settlement and closure.
• Deliver timely and compliant claim settlements by analyzing loss reports, surveyor findings, and supporting documents in line with policy terms, conditions, and coverage limits.

Documentation & Compliance

• Ensure all required claim documentation is collected, verified, duly certified, and compliant with internal guidelines and regulatory standards at all times.
• Maintain accurate and up-to-date claim records in the claims management system in adherence to GI Claims SOPs and delegated authority limits.
• Deliver a high-quality, customer-focused claims service by communicating clearly and professionally with policyholders, brokers, surveyors, and service providers.
• Ensure all customer enquiries and escalations related to claims status and decisions are resolved accurately, empathetically, and within agreed timelines.

Internal Stakeholder Coordination

• Ensure effective liaison with Underwriting, Finance, Legal, and Customer Service teams to support seamless claims resolution across all handled cases.
• Deliver timely and accurate information to internal stakeholders that enables collaborative decision-making and efficient claims processing.

Quality, SLA & Performance Adherence

• Achieve timely claim processing against agreed SLAs through effective prioritization and workload management at all times.
• Drive contribution to continuous improvement initiatives by identifying process gaps, service enhancements, and opportunities to reduce claim backlogs.

Skills for the Success of the Role:

• GI Claims Processing & Assessment – Ensures accurate and timely processing of general insurance claims across all non-life lines from FNOL to closure
• Policy & Documentation Review – Enables accurate interpretation of policy terms, conditions, and exclusions to support compliant claims decisions
• Customer & Stakeholder Communication – Delivers professional and empathetic service across all policyholders, broker, and internal stakeholder interactions
• Claims Systems & MS Office Proficiency – Ensures efficient claims processing and accurate record management through claims systems and office tools
• Analytical & Problem-Solving Skills – Enables accurate assessment of loss reports and surveyor findings to support fair and compliant settlement decisions
• Compliance & SOP Adherence – Maintains full adherence to GI Claims SOPs, regulatory requirements, and delegated authority frameworks at all times.

Education, Qualifications and Experience Required:

• Bachelor's degree or Diploma in Insurance, Business Administration, Finance, Risk Management, or a related discipline.
• Professional insurance qualifications (CII, ANZIIF, or equivalent) in General Insurance or Claims Management are an advantage.
• 1-3 years of experience in General Insurance claims handling across commercial claims across property, energy and/or casualty lines.
• Exposure to end-to-end claims processing including FNOL, documentation review, assessment, and settlement.
• Experience with claims SOPs, delegated authority frameworks, and SLAs is preferred.
• Experience coordinating with surveyors, brokers, and service providers is an advantage.