Insurance Claims Officer – Marine, Property, Motor & Liability

NAFFCO Careers; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

NAFFCO Careers seeks an Insurance Claims Officer to manage marine, property, motor and liability claims from notification to closure. Duties include policy review, gathering documents, assessing validity, coordinating with insurers and service providers, and ensuring compliance with policies and regulations.

The role requires a degree in insurance or related field, and experience handling diverse insurance claims, with strong coordination skills and attention to detail.

Qualifications

• Bachelor’s degree or higher in Insurance, Risk Management, Finance, or related field.
• Experience as an Insurance Claims Officer or similar handling marine, property, motor or liability claims.
• Knowledge of insurance policies, claims procedures, loss assessment and documentation.
• Ability to interpret policy wording, endorsements, exclusions and claim documents.

Responsibilities

• Receive, register and acknowledge marine, property, motor and liability claims.
• Review policies, endorsements, limits, exclusions and deductibles.
• Gather and verify statements, photographs, reports, invoices, estimates and other supporting documents.
• Assess claim validity, quantum and liability within policy terms and authority limits.
• Coordinate with insured parties, brokers, insurers, surveyors, loss adjusters, investigators, repairers, legal representatives and service providers.
• Process cargo, vessel, property, motor accident, third-party liability, personal injury and related claims.
• Review repair quotations, replacement costs, settlements, salvage and recovery opportunities.
• Prepare evaluations, reserves, settlement documents, payment requests and closure recommendations.
• Prepare claims reports, management information and ageing analysis.
• Ensure compliance with policy terms, procedures, regulations and data protection requirements.
• Support audits, reconciliations, reviews and continuous improvement initiatives.

Skills

Marine claims

Property claims

Motor claims

Liability claims

Policy interpretation

Stakeholder coordination

Education

Bachelor’s degree or higher in Insurance, Risk Management, Finance, or related field

Job description

Job Overview

We are seeking an Insurance Claims Officer – Marine, Property, Motor & Liability to manage claims from notification through assessment, settlement and closure. The role covers policy review, stakeholder coordination and compliant, efficient claims handling.

Key Responsibilities

• Receive, register and acknowledge marine, property, motor and liability claims.
• Review policies, endorsements, limits, exclusions and deductibles.
• Gather and verify statements, photographs, reports, invoices, estimates and other supporting documents.
• Assess claim validity, quantum and liability within policy terms and authority limits.
• Coordinate with insured parties, brokers, insurers, surveyors, loss adjusters, investigators, repairers, legal representatives and service providers.
• Process cargo, vessel, property, motor accident, third-party liability, personal injury and related claims.
• Review repair quotations, replacement costs, settlements, salvage and recovery opportunities.
• Prepare evaluations, reserves, settlement documents, payment requests and closure recommendations.
• Prepare claims reports, management information and ageing analysis.
• Ensure compliance with policy terms, procedures, regulations and data protection requirements.
• Support audits, reconciliations, reviews and continuous improvement initiatives.

Qualifications And Experience

• Bachelor’s degree, higher diploma or relevant qualification in Insurance, Risk Management, Finance, Business Administration or a related field.
• Experience as an Insurance Claims Officer, Claims Executive, Claims Handler, Insurance Coordinator or similar.
• Experience handling marine, property, motor, liability, cargo or general insurance claims.
• Knowledge of insurance policies, claims procedures, loss assessment, settlements and documentation.
• Understanding of marine cargo and hull, property, motor accident and third-party liability claims is preferred.
• Ability to interpret policy wording, endorsements, exclusions, schedules and claim documents.
• Experience coordinating with adjusters, surveyors, garages, repairers, brokers, insurers and other parties.