Insurance Claims Officer – Marine, Property & Liability

Naffco; Abu Dhabi; On-site; AED 112,000 - 179,000; Full time

Job summary

Naffco is seeking an Insurance Claims Officer – Marine, Property & Liability to manage claims from notification through assessment, settlement and closure. You will review policies, coordinate with insured parties and insurers, and ensure compliance with procedures.

The role requires handling a range of marine, property and liability claims, gathering documentation and preparing reports to support settlements and closures.

Qualifications

• Bachelor’s degree or higher in Insurance, Risk Management, Finance, Business Administration or related field.
• Experience as an Insurance Claims Officer or similar role.
• Experience handling marine, property, liability, cargo or general insurance claims.
• Knowledge of insurance policies, claims procedures, and documentation.
• Ability to interpret policy wording, endorsements, exclusions and claim documents.
• Experience coordinating with adjusters, surveyors, insurers and brokers.

Responsibilities

• Receive, register and acknowledge marine, property and liability claims.
• Review policies, endorsements, limits, exclusions and deductibles.
• Gather and verify statements, photographs, reports, invoices and other documents.
• Assess claim validity, quantum and liability within policy terms.
• Coordinate with insured parties, brokers, insurers, surveyors and service providers.
• Process cargo, vessel, property, accident and third‑party liability claims.
• Prepare evaluations, reserves, settlement documents and closure recommendations.
• Prepare claims reports, management information and ageing analysis.
• Ensure compliance with policy terms, procedures and data protection requirements.
• Support audits and continuous improvement initiatives.

Education

Bachelor’s degree or higher in Insurance, Risk Management, Finance, Business Administration or related field

Job description

Job description

Job Overview

We are seeking an Insurance Claims Officer – Marine, Property & Liability to manage claims from notification through assessment, settlement and closure. The role covers policy review, stakeholder coordination and compliant, efficient claims handling.

Key Responsibilities

• Receive, register and acknowledge marine, property and liability claims.

• Review policies, endorsements, limits, exclusions and deductibles.

• Gather and verify statements, photographs, reports, invoices, estimates and other supporting documents.

• Assess claim validity, quantum and liability within policy terms and authority limits.

• Coordinate with insured parties, brokers, insurers, surveyors, loss adjusters, investigators, repairers, legal representatives and service providers.

• Process cargo, vessel, property, accident, third-party liability, personal injury and related claims.

• Review repair quotations, replacement costs, settlements, salvage and recovery opportunities.

• Prepare evaluations, reserves, settlement documents, payment requests and closure recommendations.

• Prepare claims reports, management information and ageing analysis.

• Ensure compliance with policy terms, procedures, regulations and data protection requirements.

• Support audits, reconciliations, reviews and continuous improvement initiatives.

Qualifications and Experience

• Bachelor’s degree, higher diploma or relevant qualification in Insurance, Risk Management, Finance, Business Administration or a related field.

• Experience as an Insurance Claims Officer, Claims Executive, Claims Handler, Insurance Coordinator or similar.

• Experience handling marine, property, liability, cargo or general insurance claims.

• Knowledge of insurance policies, claims procedures, loss assessment, settlements and documentation.

• Understanding of marine cargo and hull, property, accident and third-party liability claims is preferred.

• Ability to interpret policy wording, endorsements, exclusions, schedules and claim documents.

• Experience coordinating with adjusters, surveyors, garages, repairers, brokers, insurers and other parties.