Associate Director, Learning Solutions Manager

Fitch Solutions; Dubai; Hybrid; AED 200,000 - 300,000; Full time

Job summary

A financial services training leader based in Dubai is seeking a Learning Solutions Manager to oversee the delivery of customized learning programs. The manager will work closely with various teams to ensure alignment with learning outcomes and manage numerous client queries. An ideal candidate should have experience in client management in Learning and Development, strong organizational skills, and exceptional communication abilities. This role includes a hybrid work environment and various employee benefits.

Benefits

Hybrid Work Environment

Continuous Learning and Development

Retirement and tuition reimbursement programs

Comprehensive healthcare offerings

Family-friendly policies

Employee Resource Groups

Paid volunteer days

Qualifications

• Experience in Learning and Development environments managing clients.
• Proficiency in designing learning programs and solutions.
• Ability to oversee multiple projects within tight schedules.

Responsibilities

• Manage learning solutions delivery and oversee timelines.
• Collaborate with teams to align content with learning goals.
• Monitor project risks and manage client queries.

Skills

Client and stakeholder management

Project management

Organizational skills

Strong communication

Attention to detail

Job description

Fitch Learning is currently seeking a Learning Solutions Manager based out of our Dubai office.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

About the Team

The Client and Learner Manager leads our Client and Learner Services Team in the successful delivery of sophisticated client learning programmes and solutions across the world.

The purpose of this role is to oversee and support the delivery of learning solutions, comprising a blend of complex instructor led programs and e-learning based learning. Working with clients and learners directly to deliver excellent experience within agreed timelines whilst managing internal processes, financial and quality controls.

How You’ll Make an Impact

• Work closely with Client Learning and Development teams to understand learning outcomes and requirements. Define measures of success and demonstrate how those measures have been met
• Work closely with product, digital learning and content teams to ensure learning platforms and content align with desired learning outcomes and excellent learner experience.
• Creating project plans and schedules covering all elements of solution delivery and share with internal and external stakeholders. Proactively monitor risks & issues escalating where necessary
• Manage all elements of learning solution delivery: raising work requests, logistics, learner assessments, access to learning platforms, assessments, feedback, reporting and invoicing.
• Manage large volumes of queries from clients, learners and stakeholders

You May be a Good Fit if

• Previous experience of managing clients and stakeholders in Learning and Development environments
• Experience of designing learning programmes and solutions
• Strong organizational skills and experience in managing multiple projects simultaneously
• Quick to act, thinking ahead, mitigating risks before they occur
• Influencer, able to build relationships with internal teams as well as clients and learners
• Experience working in fast paced, service led environment
• Exceptional attention to detail, time management and prioritisation skills. Excellent communication skills; verbal and written

What Will Make You Stand Out

• Good understanding of learning outcomes and learning management systems: setting measures of success and optimising learner journeys
• Previous experience in the learning industry and understanding of the local market, competition and macro-economic factors.

Why Choose Fitch

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.