Assistant Table Games Lead — Training & Guest Experience

Wynn Al Marjan Island; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare package

Incentive programs

Paid leave policy

Job summary

Wynn Al Marjan Island invites an Assistant Gaming Manager to lead and oversee the Main Floor Table Games operations on site in the UAE. You will support the Gaming Manager, supervise gaming team members, and ensure compliance, integrity, and guest satisfaction in a fast-paced resort environment.

The role requires at least 3 years in table games or gaming operations, supervisory experience, and familiarity with Card Track System (CTS).

Qualifications

• Minimum of 3 years’ experience in table games or gaming operations.
• Supervisory experience and familiarity with Card Track System (CTS) are an advantage.
• Proficient in MS Office and gaming operations systems.

Responsibilities

• Support the Gaming Manager in achieving game integrity and service excellence goals.
• Assist in developing departmental training programs and updating operating procedures.
• Supervise and guide Gaming Team Members to ensure secure, accurate, and guest-focused table game operations.
• Monitor team performance and provide feedback and coaching as needed.
• Conduct daily briefings and communicate operational updates to the team.
• Participate in hiring, onboarding, and training of Gaming Team Members.
• Motivate, counsel, and evaluate team members, encouraging engagement and accountability.
• Assist in managing rosters, breaks, and labor allocation to meet business demand.
• Maintain accurate records of attendance, overtime, and leave requests.
• Promote teamwork, fairness, and career development within the department.
• Identify procedural deviations and implement corrective training measures.
• Support refresher training to maintain service quality and compliance standards.
• Foster a positive work environment where team members feel valued and supported.
• Monitor grooming and conduct to ensure alignment with company standards.
• Maintain open and effective communication across all levels of the team.
• Assist in managing daily operations of the Main Floor Table Games area.
• Ensure compliance with company policies, procedures, and government regulations.
• Maintain the integrity of games, equipment, and playing cards.
• Support table opening decisions and labor allocation based on guest volume.
• Ensure Gaming Team Members adhere to operational and regulatory standards.
• Respond to guest inquiries, disputes, and complaints professionally and promptly.
• Escalate unresolved issues and suspicious activities to the Gaming Manager.
• Coordinate with other departments to enhance guest experience and operational efficiency.
• Monitor table game equipment and report maintenance needs.
• Ensure accurate handling of the Card Track System (CTS) in coordination with the Card Room.
• Assist in maintaining secure inventory of playing cards and dice.
• Prepare operational reports and updates for the Gaming Manager.
• Support special projects and initiatives as assigned by the Gaming Manager.
• Report daily progress to the Director of Table Games.
• Monitor industry, market trends, and recommend adjustments to work practices, services, and team member wage levels.
• Interact professionally and positively with department and company team members, management, and contractors.
• Attend department and inter-department meetings and share relevant information.
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communication.
• Adherent to company policies and procedures and comply with the Code of Conduct.
• Remain well-mannered and well-groomed as per department and company standards.
• Follow health and safety standards and strive for continuous improvement to avoid hazards.
• Participate in the company’s sustainability and recycling initiatives.

Skills

Table games operations

Leadership

Communication

Interpersonal skills

Tools

CTS (Card Track System)

MS Office

Gaming operations systems

Job description

Wynn Al Marjan Island invites an Assistant Gaming Manager to lead and oversee the Main Floor Table Games operations on site in the UAE. You will support the Gaming Manager, supervise gaming team members, and ensure compliance, integrity, and guest satisfaction in a fast-paced resort environment.

The role requires at least 3 years in table games or gaming operations, supervisory experience, and familiarity with Card Track System (CTS).