Assistant Sales Manager: Guest Experience & Upsell

Marriott Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Abu Dhabi seeks a Customer Service Manager to enhance guest satisfaction by efficiently handling inquiries and requests. The ideal candidate will possess a high school diploma and have at least 2 years of relevant experience. You will train and motivate team members while fostering strong relationships with guests. This role emphasizes professionalism and teamwork, contributing to a memorable experience for our guests.

Qualifications

• At least 2 years of related work experience in a customer-facing role.
• Ability to handle guest requests and concerns with professionalism.
• Strong interpersonal skills to develop positive working relationships.

Responsibilities

• Resolve guest calls and requests efficiently and professionally.
• Train and motivate employees while serving as a role model.
• Process reservation requests, changes, and cancellations accurately.

Skills

Sales techniques

Customer service

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality company in Abu Dhabi seeks a Customer Service Manager to enhance guest satisfaction by efficiently handling inquiries and requests. The ideal candidate will possess a high school diploma and have at least 2 years of relevant experience. You will train and motivate team members while fostering strong relationships with guests. This role emphasizes professionalism and teamwork, contributing to a memorable experience for our guests.