Assistant Room Service Manager – Guest Experience Lead

Maseera; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Kempinski Hotels in Dubai is seeking an Assistant Room Service Manager to oversee the room service team and deliver the highest level of hospitality in line with Kempinski standards. You will manage a service team, ensure punctual, courteous service, uphold grooming and dress code, and contribute to sales growth while developing into the Room Service Manager position.

The role reports to the Room Service Manager and requires a professional appearance, proactive communication, and commitment to

Qualifications

• Experience in hotel room service or F&B operations.
• Strong guest-service orientation and team leadership.

Responsibilities

• Oversee Room Service operations and supervise the team.
• Ensure service standards align with Kempinski policies.
• Assist in training and developing staff to maximise guest satisfaction.

Job description

Kempinski Hotels in Dubai is seeking an Assistant Room Service Manager to oversee the room service team and deliver the highest level of hospitality in line with Kempinski standards. You will manage a service team, ensure punctual, courteous service, uphold grooming and dress code, and contribute to sales growth while developing into the Room Service Manager position.

The role reports to the Room Service Manager and requires a professional appearance, proactive communication, and commitment to