Assistant Revenue and E-Commerce Manager

AccorHotels Middle East; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Free hotel nights for employee

Staff discounts on bars and dining

Partner offers and benefits

Staff events and parties

Job summary

25hours Hotel One Central is seeking a Revenue Manager to optimize room revenue and occupancy across channels. You will forecast demand, monitor pricing, and coordinate with Marketing and E-Commerce to implement data-driven strategies that boost performance and market share.

The role requires strong analytical skills, experience in revenue management, and proficiency with PMS, RMS, and Excel. A collaborative, detail-oriented professional will thrive in our dynamic hotel environment.

Qualifications

• Bachelor's degree in hospitality management, business administration, finance, or a related field.
• Certification in Revenue Management is a plus.
• Strong analytical skills with the ability to interpret data and generate insights.

Responsibilities

• Monitor reservations, rates, and inventory across channels to optimize revenue.
• Develop action plans to reach KPIs and forecast demand for groups and transient guests.
• Collaborate with marketing and E-Commerce to optimize content and ROAS.

Skills

Data analytics

Financial analysis

Communication

Time management

Team collaboration

Market awareness

Education

Bachelor's degree in hospitality management or related field

Certification in Revenue Management (a plus)

Tools

PMS

Microsoft Excel

Revenue management systems

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Job Description

How does your working day look like …

Revenue Responsibilities:

• Monitor reservations and revenue systems and ensure accurate and up-to-date availability, rates, and inventory across all channels.
• Develops Action Plans to reach daily / monthly / yearly KPIs.
• Completes all rooms forecasting to accurately project demand and pick up for groups and transient, both short and long term.
• Maintains records pertaining to market segments, transient pace numbers, forecasts, and other rooms’ data.
• Coordinate updates/stay restrictions or rate changes to reflect the hotel selling strategy in response to the market demand.
• Records competitive set pricing and yield strategies and completes analysis on the market and its opportunities based upon the competition and previous history.
• Makes sure rate leakages are handled and solved in a timely manner. Use Fornova system to resolve all the rate leakages for all connected partners.
• Develop and implement strategies to optimize room revenue and occupancy levels.
• Analyse market trends, competitor pricing, and demand patterns to make informed decisions in collaboration with Cluster Director of Revenue Management.
• Monitor and adjust room rates based on market conditions and demand fluctuations in collaboration with Cluster Director of Revenue Management.
• Makes sure rate plans are correctly indexed / loaded and distributed to all channels
• Utilize revenue management tools and systems to forecast demand and maximize revenue potential.
• Analyse data to identify trends, opportunities, and areas for improvement.
• Provide insights and recommendations to the management team based on analysis.
• Group rate evaluation of high demand exhibitions.
• Prepares the weekly Rev Max meetings and ensures completion of slides by all allied departments.

E-Commerce Responsibilities:

In collaboration with appointed Agency and Regional E-Commerce Team:

• Measure/evaluates hotel performance – SEO, SEM and PPC Campaigns
• Continuously optimize content (across all languages) - Ensure efficient use of researched keywords and recommends data-driven amends
• Review and monitor the content and search engine ranking of competitors' websites and react appropriately to maintain competitiveness.
• Review content across the hotel direct websites (25hours and All.com) and liaise with Marketing for required changes.
• Collaborate with Cendyn to ensure ROAS on Metasearch campaigns.
• Liaise with the web agency and corporate office for any website/IBE enhancements.

In collaboration with hotel marketing:

• Develop and implement eMarketing initiatives for the hotel's key feeder markets to increase the number of qualified visitors to the hotel website, thus increasing revenues and conversion.
• Identify and develop joint e-commerce initiatives with qualified local, regional, and/or national partners/sites.
• Establish and implement the hotel's annual advertising plan for electronic channels and assist with matters related to creative and media planning for PPC.
• Ensure brand and marketing message on electronic channels is consistent with overall marketing activities, i.e., special promotions/offers, etc.
• Research and benchmark electronic media adverts and articles to ensure that the hotel remains a market leader and collaborates with PR & Marketing closely.
• Review and regularly monitor the hotel's primary competition set and maintain digital performance competitiveness

Website Analytics – REV

• Analyse the website user behaviour, site performance, source of referrals, etc.; and act accordingly.
• Analyse the website production (bookings) reports available from the website statistical package and/or from the hotel's Opera property management system or any other such MIS tool.
• Provide monthly reports on website KPI to the hotel’s management team and the regional and corporate offices.
• Manage Booking.com Sponsored Ads and Expedia Travel Ads to achieve Fair ROA’s
• Drive Digital Direct goals set by Ennismore Regional and Corporate Office.

Qualifications

• Bachelor's degree in hospitality management, Business Administration, Finance, or a related field. Certification in Revenue Management is a plus.
• Experience with advanced data analytics tools or software.
• Familiarity with hotel industry standards and best practices.
• Proven experience in revenue management, financial analysis, or a similar role within the hospitality industry.
• Strong analytical skills with the ability to interpret complex data and generate actionable insights.
• Proficiency in revenue management systems, property management systems (PMS), and Microsoft Excel.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Detail-oriented with strong organizational and time management skills.
• Knowledge of market trends and competitive landscape in the hospitality sector.

Additional Information

What's in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...