Assistant Restaurant Manager - Greek Speaker

AccorHotels Middle East; Abu Dhabi; On-site; AED 45,000 - 73,000; Full time

Job summary

AccorHotels Middle East is seeking a Hostess for our Abu Dhabi team. You will manage reservations, greet guests, and support restaurant operations with a focus on providing excellent customer service. A strong command of English and knowledge of the menu are essential, with Pro Serve certification highly valued.

You will be the first and last impression for guests, adhere to HACCP and hotel procedures, and collaborate with staff to ensure smooth service in a fast-paced environment.

Qualifications

• Excellent English communication, written and verbal; Arabic is a plus.
• Previous customer service experience is required.
• Pro Serve certificate is required.
• OpenTable experience is an asset.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Check the reservation system and guest information for the next meal period.
• Notify supervisor of large group bookings or special requests.
• Distribute reservations among servers and communicate required details.
• Answer the phone politely, within three rings.
• Know food and beverage menus, ingredients, preparation, prices, and promotions.
• Understand server and runner tasks and assist as needed.
• Ensure hostess contributes to a positive first and last impression.

Skills

Customer service

English communication

Organizational skills

Interpersonal skills

Teamwork

Calm under pressure

Guest information handling

Education

Pro Serve certificate

Tools

OpenTable

Job description

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Check the reservation system and in-house guest information for the nextmeal period.
• Notify thesupervisor of anylarge group bookings or any reservations with special request, VIP etc..
• Distributereservationsamong allservers equally, informingthem ofall information necessary. Example, Birthdays, anniversaries, bill not to be takento the table or any other unusual requests.
• All the reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must beanswered on a maximumof three rings.
• If a customer hasany questions, itis herresponsibilityto answer themaccurately. Therefore,know your product and offerings.
• You must have complete knowledge of all food and beverage menus: The ingredients; thepreparation; how items are served andwith what; know your prices; know the promotions, special events etc..
• Understand the Server and runner tasks in the outlet and provide assistance as required.
• Hostess to have a fair idea about general information around the city.
• Hostess to aware what details are required to make a reservation.
• Hostess to aware all the policies and procedures in the Hotel.
• Except in emergencies, no employees are permitted personal phone calls or have the use ofthe telephone at any time.
• You are not permitted to give out any personal information over the telephone. Example, Phone numbers, schedules to anyone except staff members.
• All messages are to be taken on the appropriate message pad, and not on a scrap piece of paper.
• The hostessis a very importantpart ofYour Restaurant’s experience. Always remember youare the first and the last person thecustomer sees. Therefore, you are their firstand last impression.
• It is of utmost importance that someone is present at the host station at all times.
• Neverwalkmore than threepacesin front of theguest or never walk too fast.
• Once at the table, pull out the chairs for the women first and then any other guest you can accommodate.
• On departure of a guest, you must make contact with them. Ask them how their evening was and say “Thank you for dining with us and hope to see you again”.
• If there are any complaints, reach out to a manager or supervisor immediately
• Perform opening, cleaning and closing duties
• Hostess also to take responsibility of outlet cashiering duties.
• You will adhere to Hotel’s Hygiene and HACCP standards and ensure it’s Standard Operating Procedures and Requirements are fully met.

Qualifications

• Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage
• Previous customer service experience required
• Previous Food & Beverage experience an asset
• Pro Serve certificate required
• Open Table experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision