Assistant Reception Manager

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Sunset Hospitality Group is seeking an experienced Assistant Reception Manager/Reception Supervisor to lead the Reception, Hostess, and Reservations team in a premium hospitality setting. You will oversee reservations, seating strategies, and guest profiles, ensuring exceptional service standards and seamless operations.

The ideal candidate has 2–3 years of luxury hospitality experience, strong communication skills, and the ability to manage high-volume operations with VIP guests.

Qualifications

• Experience in luxury hospitality or premium lifestyle concepts.
• Strong communication and organizational abilities.
• Proven ability to lead diverse teams and manage guest expectations.

Responsibilities

• Oversee daily reservations, table allocation, waitlists and seating strategy to maximise covers and revenue.
• Build relationships with VIP guests and regular clientele, ensuring preferences are honoured.
• Collaborate with Restaurant Management and Operations for smooth service flow, especially during peak periods.
• Handle guest feedback and complaints with effective service recovery and follow-up.
• Coach and develop the reception team while maintaining grooming, presentation and performance standards.
• Assist with team schedules, shift allocation, reservation reports and guest database management.

Skills

Guest service

Team leadership

Communication

Multicultural teamwork

Tools

Seven Rooms

Job description

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

Key Responsibilities

Support the Reception Manager in leading the Reception, Hostess and Reservations team, ensuring exceptional guest experiences and service standards. Oversee daily reservations, table allocation, waitlists and seating strategy to maximize covers and support revenue performance. Build strong relationships with VIP guests and regular clientele, ensuring preferences and special requests are handled professionally. Work closely with Restaurant Management and Operations to ensure smooth service flow, particularly during peak periods. Handle guest feedback and complaints, ensuring effective service recovery and guest satisfaction. Coach and develop the reception team while maintaining high standards of grooming, presentation and performance. Assist with team schedules, shift allocation, reservation reports and guest database management.

Ideal Candidate

Minimum 2–3 years' experience in luxury restaurants, fine dining or premium lifestyle concepts, ideally as an Assistant Reception Manager, Head Hostess or Reception Supervisor. Strong knowledge of Seven Rooms or similar reservation systems, including table management and guest profiling. Proven experience in high-volume operations, VIP guest management and leading multicultural teams. Excellent communication, organization and service recovery skills, with strong commercial awareness. Positive, energetic and highly guest-focused with excellent grooming and presentation standards. Fluent in English; Italian, Russian, French, Spanish or other languages are an advantage.