Assistant Producer Front Stage (Asst. Front Office Manager)

Paramount Hotel Dubai; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A globally recognized hotel brand, Paramount Hotel Dubai, is seeking an Executive Producer for the Front Stage operations. This managerial role involves overseeing front desk and guest services, ensuring exceptional customer experiences, and training staff. Candidates should possess a BA in hospitality management and strong leadership skills, with proficiency in hotel operating systems. Join a team dedicated to maintaining high standards of service in a vibrant environment.

Qualifications

• Previous experience in a similar role.
• Knowledge of hotel operations, including all front of house sub-departments.
• Strong leadership skills.

Responsibilities

• Supervise and train front desk, concierge, and guest service staff.
• Ensure guest satisfaction by addressing needs and resolving complaints.
• Manage room inventory and oversee the financial performance of the front office.

Skills

Leadership

Customer Service

Problem Solving

Communication

Education

BA degree in hospitality management

Tools

Microsoft Office

Hotel operating systems

Job description

Hey there!

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition and start scripting your own story at Paramount Hotels Dubai!

Job Purpose

To support Executive Producer Front Stage in overseeing the day-to-day operations of the hotel front desk, concierge, and guest services.

Key Responsibilities:

Managerial Accountabilities

• Cast management: supervising and training front desk, concierge and other guest service casts to ensure efficient and friendly service.
• Guest satisfaction: ensuring that guests have a positive experience at the hotel by addressing their needs and resolving any complaints in a timely and professional manner.
• Operations management: ensuring the smooth and efficient operation of the front office, and managing the day-to-day administration tasks.

Functional Accountabilities

• Supervising the front stage casts and ensuring excellent customer service.
• Managing room inventory.
• Responding to guest inquiries and resolving any complaints or problems.
• Monitoring and controlling the performance of the front office.
• Ensuring the maintenance and cleanliness of the front office and guest areas.
• Collaborating with other departments to ensure smooth hotel operations.
• Developing and implementing procedures to increase efficiency and guest satisfaction.
• Participating in budget planning and revenue management.
• Maintaining up-to-date knowledge of hotel products, services and promotions.
• Representing the hotel and maintaining high standards of customer service and hospitality.
• Preparing daily, weekly and monthly reports on front office performance and submitting to the Front stage manager.
• Budgeting and financial management: monitoring front stage expenses and contributing to the preparation of the budget.
• Monitoring front office financial performance and ensuring accuracy in billing and revenue reporting.
• Ensuring that front office systems and equipment are maintained and in good working order.
• Overseeing the training and development of front office staff.
• Maintaining effective communication and coordination between front office and other departments.
• Participating in the development of the annual budget and operating plan.
• Preparing daily, weekly, and monthly reports as required.
• Ensuring the compliance with hotel policies and procedures.
• Assisting the front office manager in various tasks as required.

Qualifications:

• Previous experience in similar role.
• Knowledge of hotel operation, including all front of house sub departments
• Strong leadership skills
• BA degree in hospitality management
• Knowledge of hotel operating systems
• Understanding the revenue management and inventory control systems
• Proficiency in Microsoft office and strong computer skills.