Assistant Outlet Manager - Cala Vista - Jumeirah Mina Al Salam

Dubai Holding LLC; Dubai Emirate; On-site; AED 180,000 - 230,000; Full time

Job summary

Jumeirah is hiring an Assistant Outlet Manager for Cala Vista at Jumeirah Mina Al Salam in Dubai. You will lead daily outlet operations, ensuring service excellence and brand compliance, while delivering personalized guest experiences.

The role requires 3–5 years in luxury hospitality, a relevant bachelor’s degree, and strong leadership skills. Multilingual abilities and WSET-3 are a plus, with opportunities for growth within our global luxury network.

Qualifications

• 3/5 years of experience in a similar role within the luxury industry.
• Bachelor's Degree in Hotel or Hospitality Degree, or any other relevant field.
• WSET level 3 is a plus.
• Additional languages required (Arabic, Mandarin, French, Spanish, Italian, German or Russian).
• Leadership and Team management skills.

Responsibilities

• Lead the day-to-day operations of the outlet, ensuring exceptional service delivery and adherence to brand standards.
• Create memorable dining experiences by engaging with guests and personalizing service based on guest preferences and feedback.
• Drive outlet performance through effective team leadership, motivation, and regular training that enhances service and product knowledge.
• Collaborate on strategic initiatives to grow market share and optimize revenue while maintaining cost efficiency.
• Manage inventory, supply requisitions, and cashiering functions to ensure smooth and profitable operations.
• Proactively resolve guest concerns and service escalations, turning challenges into opportunities for guest satisfaction.

Skills

Leadership

Team management

Education

Bachelor's Degree in Hotel/Hospitality

Job description

Assistant Outlet Manager - Cala Vista - Jumeirah Mina Al Salam

United Arab Emirates

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Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Madinat Jumeirah:

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for an Assistant Outlet Manager to join Cala Vista in Jumeirah Mina Al Salam. The main duties and responsibilities of this role include:

• Lead the day-to-day operations of the outlet, ensuring exceptional service delivery and adherence to brand standards.
• Create memorable dining experiences by engaging with guests and personalizing service based on guest preferences and feedback.
• Drive outlet performance through effective team leadership, motivation, and regular training that enhances service and product knowledge.
• Collaborate on strategic initiatives to grow market share and optimize revenue while maintaining cost efficiency.
• Manage inventory, supply requisitions, and cashiering functions to ensure smooth and profitable operations.
• Proactively resolve guest concerns and service escalations, turning challenges into opportunities for guest satisfaction.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3/5 years of experience in a similar role within the luxury industry
• Bachelor's Degree in Hotel or Hospitality Degree, or any other relevant field
• WSET level 3 is a plus
• Additional languages required (Arabic, Mandarin, French, Spanish, Italian, German or Russian)
• Leadership and Team management skills

About the Benefits:

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)