Outlet Manager - SAL - Jumeirah Burj Al Arab

Dubai Holding LLC; Dubai; On-site; AED 180,000 - 320,000; Full time

Benefits offered by this job

Inclusive work environment

Learning & Development programmes

Internal mobility within global réseau

Colleague discounts on food, beverage,

Hotel stays worldwide

Healthcare and life insurance

Paid annual leave

Performance-based incentives

Tax-free salary in AED

Job summary

Jumeirah Burj Al Arab is seeking an Outlet Manager to lead daily operations in a luxury setting and uphold exceptional guest service standards.

The role requires a minimum of two years’ experience in a 5-star property or high-end restaurant, strong budgeting and cost-control skills, and the ability to manage a diverse team. English fluency is essential with additional language preferred.

Qualifications

• Minimum of two years’ experience in a similar role within a 5-star luxury property or branded restaurant/beach club.
• Strong financial acumen with budgeting, cost control and profitability-driving experience.
• Fluency in English, with knowledge of an additional language is preferred.
• Proven ability to lead, motivate, and develop a multi-cultural team in a fast-paced environment.

Responsibilities

• Oversee daily outlet operations to ensure efficiency and guest service excellence.
• Foster strong guest relations by monitoring feedback and maintaining grooming and service standards.
• Drive consistent service standards and take corrective action where needed.
• Monitor outlet profitability, identify gaps, and implement improvements.
• Lead team development through training, coaching, and performance management.
• Collaborate with senior leadership on strategic initiatives to enhance outlet positioning.

Skills

F&B operations

Budgeting

Cost control

Profitability

Team leadership

Guest relations

English fluency

Job description

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job: An opportunity has arisen for an Outlet Manager to join the SAL team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Oversee daily operations to ensure efficiency, compliance with company policies, and delivery of exceptional guest service.
• Foster strong guest relations by reviewing feedback regularly and ensuring team adherence to professional grooming and service standards.
• Drive consistent implementation of service standards, taking corrective action where necessary to maintain excellence.
• Monitor outlet profitability, identify operational gaps, and recommend and implement effective improvements.
• Lead team development through structured training, coaching, and performance management to achieve departmental objectives.
• Collaborate with senior leadership on strategic initiatives, promotional activities, and long-term plans to enhance outlet positioning and profitability.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of two years’ experience in a similar role, with a strong F&B background in a 5-star luxury property or a fine-dining standalone/branded restaurant or beach club.
• Fluency in English, with knowledge of an additional language.
• Strong financial acumen, with proven skills in budgeting, cost control, and driving profitability.
• Proven ability to lead, motivate, and develop a multi-cultural team in a fast-paced environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)