Assistant Manager Call Center

Atlantis Resorts; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

F&B privileges

Discounted rates

Health insurance

Annual flights

Life insurance

Incentive program

Wellness initiatives

Job summary

Atlantis, The Palm in Dubai invites an experienced professional to join as Assistant Manager, Call Center. You will support the Manager in daily operations, ensure world-class guest service, and drive a culture of service excellence across a luxury five-star property.

We are seeking a strong communicator with leadership flair, capable of auditing, planning, analyzing, training, and reporting to continuously enhance the guest experience.

Qualifications

• Bachelor's degree and passion for training with knowledge of call centre operations.
• Minimum 2 years in a similar luxury five-star property role.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced team environment.

Responsibilities

• Assist the Call Center Manager in daily operations.
• Audit, plan, analyze, train, and report to improve guest experience.
• Evaluate service delivery and provide actionable feedback.
• Ensure highest levels of guest service per resort standards.

Skills

Communication skills

Call centre operations

Team leadership

Training and development

Education

Bachelor's degree

Job description

Job Description:

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world's largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

Do you enjoy working in a fast-paced environment handling all aspects on guest needs? Are you passionate about hospitality and service and are driven to ensure world leading service is delivered in every guest interaction?

As an Assistant Manager, Call Center you will be responsible for assisting the Manager, Call Center in managing all aspects of the daily operations of the Call Center. The role requires auditing, planning, analyzing, training, and reporting to ensure the customer experience is continuously enhanced to meet the highest levels of guest service per resort standards. The ideal candidate must be an excellent communicator and able to evaluate the service delivery to ensure the highest levels of product knowledge and be able to provide factual tangible feedback to enhance the guest experience.

About You

A successful candidate should hold a bachelors' degree along with a passion for training and extensive knowledge of Call Centre operations with a proven history of driving and motivating large teams toward service excellence. We are looking for someone who has a minimum of 2 years in a similar position within the luxury Five Star property, have excellent verbal and written communication skills and thrive on working in a face paced team environment.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED).

• generous food and beverage privileges
• exclusive discounted rates at all Kerzner properties worldwide
• comprehensive health insurance (with dental coverage)
• annual flights home
• life insurance
• an incentive program
• a variety of colleague wellness and social initiatives

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.