Assistant Manager - Catering & Banquets

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 335,000 - 513,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Leave policy

Job summary

Wynn Al Marjan Island is seeking an Assistant Manager - Catering & Banquets to lead the resort’s Food & Beverage banquet operations. The role focuses on managing daily banquet activities, coordinating with departments, and ensuring exceptional guest experiences in a luxury setting.

The ideal candidate will have 3+ years in luxury hotel banquet services, strong leadership, and fluency in English with additional language skills preferred.

Qualifications

• Minimum of 3 years’ banquet experience in five-star luxury hotel banquet operations.
• Fluent spoken and written English; another language is a plus.
• Bachelor’s degree in hospitality management preferred; secondary diploma acceptable.
• Strong leadership and supervisory abilities.
• Excellent customer service, communication and interpersonal skills.
• Proficient in MS Office and POS software.

Responsibilities

• Manage daily operations of the Catering & Banquet department to standards and cost efficiency.
• Oversee banquet/event planning, including BEOs, forecasts, setup and post-event follow-up.
• Coordinate with internal departments and external stakeholders for seamless events.
• Maintain inventory, equipment, cleanliness, health and safety compliance.
• Monitor guest satisfaction and deliver high-quality experiences; address requests and complaints.

Tools

MS Office

POS software

Job description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will belocated50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position

Wynn Al Marjan Island is currently seeking an AssistantManager - Catering & Banquets to join the resort’s Food & Beverage team.

The primary duties and responsibilities of this role are:

• Manage the daily operations of the Catering & Banquet department in accordance with established standards, policies, and operating procedures while ensuring efficient and cost-effective performance.
• Review and oversee banquet/event planning activities, including BEOs, event forecasts, banquet preparation, setup, execution, and post-event follow-up.
• Coordinate with internal departments and external stakeholders to ensure seamless delivery of banquet functions and events.
• Maintain departmental inventory, equipment, supplies, cleanliness, and hygiene standards, ensuring compliance with health, safety, and operational requirements.
• Monitor guest satisfaction and service excellence by delivering high-quality experiences, recommending suitable banquet solutions, addressing guest requests, and resolving complaints promptly.
• Manage workforce planning and scheduling, ensuring staffing levels are aligned with business demands and operational requirements.
• Provide leadership, coaching, performance management, and development opportunities for team members, including hiring support, evaluations, counseling, and recognition.
• Conduct departmental communications, training, and briefings, ensuring team members are informed of company updates, service standards, and operational expectations.
• Support continuous improvement initiatives through on-the-job training, refresher programs, service audits, and corrective action where required.
• Foster a positive, inclusive, and collaborative workplace culture that promotes teamwork, engagement, professionalism, and effective multicultural communication.
• Prepare operational and performance reports, provide recommendations on industry trends, and support strategic adjustments to services, pricing, and resource planning.
• Comply with all company policies, code of conduct, grooming standards, health and safety requirements, and sustainability initiatives, including participation in recycling and environmental programs.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 3 years’ banquet experience in five-star luxury hotel banquet operations
• Excellent product knowledge of Western and Asian cuisines, wines and cocktails
• Secondary school diploma or above; bachelor’s degree in hospitality management an advantage
• Fluent spoken and written English, one other language proficiency preferred
• Proficient in MS Office and POS software
• Excellent leadership, management and supervisory abilities
• Customer service orientated, excellent communicator and good interpersonal skills
• Self-motivated, organized, confident, friendly and polite
• Team player who responds quickly to demands and thrives in a high pressure work environment
• Able to work on shifts and be flexible regarding work schedules according to business demand

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE.

• an excellent leave policy
• a healthcare package
• as well as life insurance
• incentive programs
• other employee benefits

The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.