Assistant F&B Supervisor

Emirates Flight Catering; Dubai; On-site; AED 156,000 - 234,000; Full time

Job summary

Emirates Flight Catering in Dubai seeks an experienced Lounge Operations Supervisor to lead guest services in a luxury hospitality environment. You will ensure quality food and service, manage staff rosters, monitor safety standards, and uphold EKFC policies to deliver a flawless guest experience.

The ideal candidate has at least 4 years in hospitality, with supervisory exposure in 5-star settings, strong English communication, and proven ability to maintain inventory, procedures, and continuous

Qualifications

• Diploma or equivalent qualification is required.
• Bachelor's degree in a relevant field is preferred.
• Minimum 4 years of hospitality experience with 2 years in a supervisory role.

Responsibilities

• Ensure customers are provided with the best quality of food and service.
• Attend and investigate all safety matters promptly according to EKFC policies.
• Communicate clear work instructions to team to meet deadlines and quality standards.
• Conduct spot-checks at lounges to ensure standards of food and equipment.
• Maintain required stock levels according to consumption.
• Keep back-of-house areas optimized and safe to minimize breakages and injuries.
• Assist and monitor staff rosters and task allocations to cover all lounge areas.
• Facilitate continuous training for staff on product knowledge and service sequence.

Skills

English proficiency

Leadership

Opportunity identification

F&B personalization

Organization & detail

Record keeping

Inventory management

Education

Diploma or equivalent qualification

Bachelor’s degree in any relevant field

Tools

Microsoft Office Applications

Job description

• 1. Ensure that all customers are provided with the best quality of food and service.
• 2. Ensure all safety matters are properly and timely attended and investigated, including accidents and near miss , while implementing safe working practices in accordance with EKFC policies, resulting in a safer work environment and enhanced compliance with safety standards.
• 3. Communicate clear instructions regarding work assignments to team members, ensuring adherence to deadlines and quality standards, which will enhance operational efficiency and maintain high service quality.
• 4. Conduct spot-checks at the lounges in order to ensure that food and equipment are provided as per the business standards.
• 5. Ensure that the required stock levels are properly maintained according to current levels of consumption.
• 6. Ensure that the back-of-house areas are optimized and operationally friendly to minimize the breakages and injuries.
• 7. Assist and monitor the staff rosters and tasks allocations, to ensure all areas of lounge is covered.
• 8. Facilitate continuous training for staff on product knowledge and sequence of service, resulting in improved service quality and enhanced customer satisfaction.

Qualifications

Education Qualification:

• Diploma or equivalent qualification (must have).
• Bachelor’s degree in any relevant field (preferred).

Work Experience:

• Minimum of 4 years of experience in the hospitality industry, with 2 years’ experience in supervisory role in 5-star environment (restaurant supervisor).
• Experience and understanding of luxury hotel and stand-alone restaurant operations.
• Knowledge of food safety regulations and hygiene protocols.

Skills:

• 1. Proficiency in spoken and written English.
• 2. Self-motivated and demonstrate sound leadership skills.
• 3. A keen eye for opportunity identification and a high level of commitment to continuous improvement and adaptability to change.
• 4. Able to create personalized F&B experience.
• 5. Strong organizational, multitasking skills and attention to detail.
• 6. Competent in Microsoft Office Applications.
• 7. Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely.