Assistant F&B Retail Manager

TWG Tea Company; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

TWG Tea Salon & Boutique in Dubai is seeking a proactive Store Supervisor to assist the Store Manager in daily operations and ensure exceptional guest experiences. You will oversee grooming standards, service quality, and front/back-of-house coordination, including rostering and cash handling.

The role requires 3–5 years in F&B or retail, with Arabic or Russian proficiency, and a hands-on, proactive attitude. A 5-day work week is expected, with weekend and public holiday coverage as needed.

Qualifications

• Minimum 3 to 5 years of experience in F&B / Retail operations.
• Proficiency in Arabic or Russian to communicate with guests.
• Pleasant personality with a professional appearance.
• Good communication and interpersonal skills.
• Hands-on, customer-focused approach with initiative and assertiveness.

Responsibilities

• Assist Store Manager in daily Salon & Boutique operations.
• Ensure staff grooming and SOP adherence.
• Prepare weekly roster and communicate service standards.
• Provide friendly, efficient service and address guest needs and complaints.
• Process guest orders and ensure timely preparation and service.
• Coordinate activities between kitchen and service staff.
• Supervise tea services and events; maintain cleanliness of service ware.
• Maintain front and back-of-house setup and inventory.

Skills

Staff supervision

Customer service

Roster management

Cash handling

POS operation

Merchandise display

Communication

Tools

POS system

Job description

This position is responsible to assist the Store Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

• Assist Store Manager in managing the operations of the Salon & Boutique ensuring daily smooth operations
• Ensure all staff are meeting the Company grooming standards and monitor all standard of procedures are adhered on daily basis
• Prepare the Roster on a weekly basis
• Ensure all service staff are communicated correctly and meeting all established standards of service consistently
• Responsible for offering a friendly and efficient services to all guests and attending to customers’ needs, complaints and enquiries
• Process guests orders to ensure that all items are prepared and served promptly
• Direct and coordinate the activities between kitchen and service staff
• Supervise tea services and catered events, ensuring neatness and cleanliness of service ware
• Assists in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed in accordance with Dubai Municipality’s Food Safety regulations and guidelines.
• Ensure waste is minimized and properly recorded
• Handling of cash, POS system and report of take-in-cash when on duty
• Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
• Organize all documentations and reports on shift work on a daily basis
• Responsible of ordering of stocks, inventory control, and ensure latest products and updated product catalogue are in the Salon & Boutique
• Have the aesthetics and able to create eye-catching merchandise display that lead the customer through the entire Salon & Boutique

Requirements

• Minimum 3 to 5 years of experience in F&B / Retail operations, preferably within the luxury goods industry.
• Proficiency in Arabic or Russian is required to effectively communicate with Arabic- or Russian-speaking guests.
• Pleasant personality with a well-groomed and professional appearance.
• Good communication and interpersonal skills.
• This is a hands-on, customer-focused role requiring a candidate with drive, efficiency and assertiveness.
• High level of initiative with a positive and proactive attitude.
• 5-day work week, including weekends and public holidays as required.