Head Waitress - Lobby Lounge

RAFFLES; Dubai; Vor Ort; AED 167.000 - 234.000; Vollzeit

Zusammenfassung

Raffles Dubai is seeking a Head Waitress for Raffles Salon to uphold luxury service standards and support both colleagues and leaders in delivering exceptional guest experiences.

You will manage daily service operations, train staff, and ensure accuracy in order handling, beverage service, and outlet cleanliness in a five‑star environment.

Qualifikationen

• Excellent reading, writing and oral proficiency in English.
• Strong communication skills and ability to multitask.
• Extensive wine and cuisine knowledge.
• Computer proficiency.
• Experience in all aspects of restaurant service.
• Well-presented and professionally groomed.
• Knowledge of Micros and Opera systems and cashiering process.

Aufgaben

• Maintain LQA service standards and acknowledge VIP arrivals.
• Serve and clear food and beverages in a professional manner with proper ware.
• Use the POS system to ring up sales, print checks and handle cash-out procedures.
• Keep outlet clean and stocked with condiments and operate the coffee machine.
• Assist other outlets during peak hours and support management with briefings.

Kenntnisse

English proficiency

Communication skills

Wine knowledge

Cuisine knowledge

Computer skills

Attention to detail

Interpersonal skills

Micros

Opera

Tools

Micros

Opera

Jobbeschreibung

Company Description

Raffles Hotels amp Resorts Raffles is a legendary brand steeped in history and loved by generations past present and future Raffles at distinguished landmark addresses around the world is the vibrant heart of its destination curating experiences that are culturally enriching intellectually stimulating and always respectful of local communities heritage and the environment Raffles Dubai An architectural surprise inspired by an Egyptian aesthetic 5-star Raffles Dubai offers the luxury of city-centre space impeccable service and sophisticated Asian style A 15-minute drive from Dubai International Airport it is ideally located in the business and shopping district adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres

Job Description

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Head Waitress in Raffles Salon our award-winning lobby lounge to support both the colleagues and leaders in achieving the highest quality of both service and standards and improving the level of guest satisfaction through positive engagement and communication This position reports to Outlets Supervisor

KEY ROLES amp RESPONSIBILITIES

Maintain the LQA service standards as required for the Outlet Read daily reports hotel updates shared via Outlet communication methods and to acknowledge any VIP s arrivals to ensure they are acted upon Report to shift 10 mins before start time and communicate in advance if any delay Must know all Food amp Beverage menu items their garnishes contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked Present children s menus when appropriate and describe specials and alternative cuisine Serve and clear food and beverage items in an unobtrusive and professional manner using Tray appropriate service ware at all times Utilize the POS system to ring up sales print checks close checks and complete cash-out procedures Carry trays bus and reset tables with linen chinaware glassware and silverware Ascertain guests satisfaction and handle any problem which may arise informing the Supervisor Manager of the problem and how it was resolved Follow cash and credit card procedures according to the guidelines of the accounting department Maintain a clean neat and orderly restaurant throughout service Polish cutlery refill salt pepper and sugar creamers etc Must be able to prepare operate the coffee machine to make specialty coffee s Tea s Must be able to make serve other beverages both non-alcoholic and alcoholic drinks Ensure that work station is stocked with appropriate condiments at all times Report any guest comments regarding food and beverage to manager Conscientious handling and maintenance of operating equipment Learn and adhere to safety sanitation HACCP and hygiene policies Maintain good working relationships with colleagues and all other departments Maintain complete knowledge of all F amp B services outlets and hotel services features Perform opening closing side duties as assigned and set all tables according to standards Report to manager any kinds of deviation from set standard and procedures Ensure that all service and storage areas are kept safe and clean Help minimize waste neglect breakages and mishandling of supplies and equipment Carry out cleaning and maintenance of the outlet Incase of being unwell and not able to report to work Restaurant Supervisor Manager must be notified a minimum of 4 hrs prior shift through telephone call Assist other Food amp Beverage Outlets in their operations during peak hours if needed or work extended shifts due to operational needs Actively support in the Management in supervision of the operation section to maintain service standards Assist the Supervisor Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees

Qualifications

What will you bring to this role

PERSONAL ATTRIBUTES

Excellent reading writing and oral proficiency in English Strong communication skills the ability to multitask extensive wine and cuisine knowledge and computer proficiency Courteous and helpful to colleagues and guests Experienced in all aspects of restaurants service Must be well-presented and professionally groomed at all times Trainer with solid motivational and teamwork skills Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets departments Able to perform all the tasks accurately and efficiently Embrace the Raffles brand promise and luxury in your role and in all your interactions Foster an inclusive environment where every individual feels valued and respected

QUALIFICATIONS

Knowledgeable in food and beverage service standards and up-selling skills High awareness on maintaining 5-star standards Knowledgeable on Micros and Opera system and Cashiering process

EXPERIENCE

Minimum 2 years Hotel experience with at least 1 year in a 5 star luxury operation environment