Assistant Restaurant Manager - Sand & Koal

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 201,000 - 268,000; Full time

Job summary

Based at Emirates Palace Mandarin Oriental Abu Dhabi, the Assistant Restaurant Manager leads a service team within the outlet in close cooperation with the culinary team, delivering an outstanding guest experience and upholding the hotel's standards. The role requires minimum two years in a luxury property, a hotel management degree is preferred, and international exposure is advantageous.

You will train staff, oversee service, assist in menu design with the Head Chef and Sommelier, and drive

Qualifications

• Minimum two years in a similar role at a luxury property.
• Bachelor's degree preferred in Hotel Management.
• International work experience across regions is advantageous.
• Hotel pre-opening or renovation experience is a plus.

Responsibilities

• Provide professional and courteous service at all times and lead the outlet team accordingly.
• Maintain cleanliness and organisation of the work area and surrounding spaces.
• Lead service excellence and uphold outlet setup standards consistently.
• Collaborate with Head Chef and Sommelier on menu design and tastings.
• Conduct daily pre-shift briefings and oversee payroll and staffing considerations.

Skills

Guest service excellence

Team leadership

Staff training

Menu design collaboration

POS system

Budgeting & cost control

Education

Bachelor's degree in Hotel Management

Tools

POS system

Job description

About the job

Based At the Emirates palace Mandarin Oriental Abu Dhabi within the Food amp Beverage Department the Assistant Restaurant Manager responsible to provide an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team The Assistant Restaurant Manager provides a courteous professional and efficient service in accordance with the standards of Emirates Palace Mandarin Oriental Abu Dhabi The Assistant Restaurant Manager reports to the Restaurant Manager As an Assistant Restaurant Manager you will be responsible for the following duties

• Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example
• Ensure that the place of work and surrounding area is kept clean and organised at all times
• Execute and demand the team to execute the highest level of service and set-up standards at all times
• Be knowledgeable of all services and products offered by the hotel
• Understand thoroughly the concept of the outlet and train all employees of the outlet in regard to the concept
• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code and Emirates Palace Mandarin Oriental Abu Dhabi grooming standards maintaining a high standard of personal appearance and hygiene at all times
• Set an example in terms of service products and guidance of the team that reflects the concept
• Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier
• Sommelier Organize tastings of daily dishes and new menus
• Know the restaurant scene and gastronomic character of the destination and be recognized in the market
• Perform up selling for all items offered by the department assigned as well as offering alternatives
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department
• Produce reports and analysis of the outlet and present report in the monthly performance meeting
• Lead the outlet efficiently in cost and expenses constantly delivering the highest quality as well as driving high top line revenue and profit
• Assist in preparation of the outlet s budget
• Conduct monthly inventory of operating supplies and equipment together with the stewarding department
• Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required
• Identify errors and correct them as required during set-up service and breakdown of operations
• Implement a flexible work schedule based on business patterns
• Establish a pool of qualified and trained full and part time employees in conjunction with the hotel s People Services Department
• Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food amp Beverage departments
• Monitor operating supplies equipment and reduce spoilage and wastage successfully
• Attend and contribute to all staff meetings departmental trainings and hotel-initiated trainings
• Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant outlet for more success
• Attend all required trainings as described by the department
• Conduct daily pre-shift meetings to employees on preparation guest profile service and menu served
• Report incidents that require disciplinary actions immediately to the Head of Department
• Constantly improve the product quality by sourcing the best available products
• Support activities and cooperation with the suppliers
• Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools
• Leading Quality Assurance Customer Satisfaction Survey
• Organise all required outlet specific trainings as described by the department
• Undertake reasonable tasks and secondary duties as appointed by the Head of Department
• Respond to any changes in the department as dictated by the hotel management
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Restaurant Manager ensuring that the follow up is performed with the guest
• Ensure that the opening and closing procedures established for the outlet are followed
• Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically

Requirements

• Previous experience in the same role minimum of two years in a luxury property, resort experience is a plus
• Bachelor's degree in Hotel Management is preferred
• International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East
• Hotel or Bar pre-opening or renovation experience is preferred
• Self Confidence and conviction
• Integrity and trustworthiness