Assistant Executive Lounge Manager - Executive Lounge - Jumeirah Zabeel Saray

Jumeirah; Dubai; On-site; AED 201,000 - 335,000; Full time

Benefits offered by this job

Learning & Development

Internal mobility

Colleague discounts

Shared accommodation

Healthcare & life insurance

Annual leave + flights

Job summary

Jumeirah Zabeel Saray in Dubai is seeking an Assistant Executive Lounge Manager to join the team. You will support daily lounge operations, ensure exceptional guest service, and uphold high F&B standards across the lounges.

The role requires supervising duties in the manager's absence, anticipating guest needs, and maintaining compliance with hygiene and safety standards. Opportunities for development exist within Jumeirah's global network.

Qualifications

• Experience in managing executive lounges or similar hospitality operations.
• Proven ability to supervise teams and ensure service excellence.
• Strong focus on guest satisfaction and effective handling of requests and complaints.

Responsibilities

• Support the daily operation of the Executive Lounges, ensuring exceptional guest service and consistently high F&B standards.
• Assist the Manager in supervising lounge operations and take responsibility in their absence, ensuring smooth and efficient service.
• Anticipate guest needs and handle requests and complaints with personalised service.
• Oversee daily lounge F&B services and maintain Jumeirah standards.
• Support team development, upselling, inventory control and cost management while ensuring food hygiene and safety.

Skills

Guest service

Lounge operations

F&B standards

Team development

Job description

Job Description:

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for an Assistant Executive Lounge Managerto join the Jumeirah Zabeel Saray team. The main duties and responsibilities of this role include:

• Support the daily operation of the Executive Lounges, ensuring exceptional guest service and consistently high F&B standards.
• Assist the Manager in supervising lounge operations and take responsibility in their absence, ensuring smooth and efficient service.
• Anticipate guest needs through pre-arrival communication, personalised service and effective handling of requests and complaints.
• Oversee daily lounge F&B services, ensuring Jumeirah standards are maintained.
• Support team development, upselling, inventory control and cost management while ensuring compliance with food hygiene and health and safety standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Support the daily operation of the Executive Lounges, ensuring exceptional guest service and consistently high F&B standards.
• Assist the Manager in supervising lounge operations and take responsibility in their absence, ensuring smooth and efficient service.
• Anticipate guest needs through pre-arrival communication, personalised service and effective handling of requests and complaints.
• Oversee daily lounge F&B services, ensuring Jumeirah standards are maintained.
• Support team development, upselling, inventory control and cost management while ensuring compliance with food hygiene and health and safety standards.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

Requirements: