Area Supervisor

Mohamed Hilal Group; Abu Dhabi Emirate; On-site; AED 120,000 - 180,000; Full time

Job summary

Mohamed Hilal Group seeks an Area Supervisor to manage luxury retail stores across Abu Dhabi, Sharjah and the Northern Emirates. Lead store teams, drive sales and uphold premium service standards in a multi-store environment.

You will ensure brand consistency, execute merchandising guidelines and monitor KPIs to optimize performance and customer experience across all locations.

Qualifications

• Bachelor's degree preferred in business-related field.
• 4–6 years retail operations experience with 2+ in supervisory or multi-store roles.
• Experience in luxury retail, premium fragrances or high-end fashion preferred.
• Proven multi-location management and sales leadership experience.
• Strong knowledge of retail KPIs, inventory, visual merchandising and customer experience.
• Experience developing retail teams across locations.
• Proficient in MS Office and POS/inventory systems.
• UAE driving licence and willingness to travel regionally are essential.

Responsibilities

• Oversee day-to-day operations and performance of stores in Abu Dhabi, Sharjah and Northern Emirates.
• Drive sales, maintain premium customer service and brand presentation across locations.
• Lead and coach Store Managers and teams; recruit and evaluate staff as needed.
• Monitor KPIs, inventory, planning and visual merchandising to ensure targets are met.
• Coordinate with HR, marketing, and finance to implement business priorities.
• Ensure health and safety, mall regulations and policy adherence.
• Report on sales, operations and staffing; implement improvement plans.

Skills

Retail leadership

Multi-store oversight

Luxury retail

Sales management

Staff coaching

Customer service

Brand standards

KPI analysis

Education

Bachelor's degree in Business Administration

Tools

MS Office

POS systems

Inventory software

Job description

Key Responsibilities

The Area Supervisor will oversee the day-to-day operations and performance of assigned luxury retail stores across Abu Dhabi, Sharjah and the Northern Emirates. The role is responsible for driving sales, maintaining exceptional customer service standards, ensuring brand consistency, developing store teams and achieving operational excellence across all assigned locations.

The ideal candidate will have strong experience in luxury retail, preferably within niche perfumery or premium fragrance brands, with a proven ability to lead multiple stores and deliver commercial results while upholding the highest standards of luxury retail presentation and service.

1. Retail Operations & Store Management

• Oversee daily operations across assigned stores in Abu Dhabi, Sharjah and the Northern Emirates, ensuring compliance with company policies and operational standards.
• Conduct regular store visits and audits to maintain consistent service, presentation and operational excellence.
• Ensure stores adhere to brand guidelines, visual merchandising standards, grooming requirements and retail procedures.
• Monitor stock availability, inventory accuracy, replenishment, transfers and stock loss prevention.
• Ensure compliance with company policies, health and safety requirements, and mall regulations.

2. Sales Performance & Business Development

• Drive sales performance across assigned stores, ensuring achievement of individual store and regional sales targets.
• Monitor KPIs, including sales conversion, average transaction value, units per transaction and sales per square foot, where applicable.
• Analyse sales reports and identify opportunities to improve store productivity and commercial performance.
• Implement action plans to address underperforming stores and maximise sales opportunities.
• Support promotional campaigns, new product launches and brand initiatives to enhance customer engagement and revenue.
• Supervise, coach and motivate Store Managers, Supervisors and Beauty or Fragrance Advisors across assigned locations.
• Monitor team performance, productivity and achievement of individual targets.
• Identify training needs and ensure employees are equipped with strong product knowledge, particularly in niche fragrances, oud and luxury perfumery.
• Support recruitment, onboarding, performance evaluations and succession planning in coordination with HR and Talent Acquisition.
• Foster a customer-focused, accountable and high-performance culture across all stores.

4. Customer Experience & Brand Standards

• Ensure a consistently premium customer experience across all locations, aligned with the group's luxury brand positioning.
• Monitor customer feedback, complaints and service standards, ensuring timely and effective resolution.
• Ensure teams demonstrate excellent product knowledge, personalised selling techniques and relationship-building skills.
• Maintain the highest standards of store ambience, product presentation and customer engagement.

5. Reporting & Stakeholder Management

• Prepare and submit regular reports on sales performance, store operations, staffing, inventory and key business indicators.
• Work closely with the Retail Operations Manager and other stakeholders to implement business priorities.
• Coordinate with merchandising, supply chain, marketing, HR and finance teams to ensure smooth store operations.
• Monitor staffing levels, attendance, scheduling and manpower requirements across assigned stores.
• Provide insights and recommendations to improve operational efficiency, customer satisfaction and profitability.

Qualifications & Experience

• Bachelor's degree in Business Administration, Retail Management or a related field is preferred.
• Minimum 4–6 years of experience in retail operations, with at least 2 years in a supervisory or multi-store leadership role.
• Experience in luxury retail, premium fragrances, niche perfumery, cosmetics or high-end fashion is strongly preferred.
• Proven experience managing multiple retail locations and driving sales performance.
• Strong understanding of retail KPIs, inventory management, visual merchandising and customer experience standards.
• Experience managing and developing retail teams across different locations.
• Proficiency in MS Office and retail POS or inventory management systems.
• A valid UAE driving licence and willingness to travel regularly across Abu Dhabi, Sharjah and the Northern Emirates are essential.
• Strong leadership, coaching and team management skills.
• Commercial awareness and a results-driven mindset.
• Excellent communication, interpersonal and customer service skills.
• Strong analytical, problem-solving and decision-making abilities.
• High standards of personal presentation and attention to detail.
• Ability to manage multiple locations and competing priorities effectively.
• Flexibility, accountability and a hands-on approach to retail operations.

Key Performance Indicators (KPIs)

• Achievement of regional and individual store sales targets.
• Improvement in sales conversion, average transaction value and other retail KPIs.
• Store audit results and compliance with brand standards.
• Customer satisfaction and service quality.
• Inventory accuracy and reduction of stock losses.
• Team productivity, employee retention and completion of training initiatives.
• Timely reporting and implementation of corrective action plans.