Area Operations Manager - Restaurant

Careers International; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Careers International in Dubai is seeking an experienced Restaurant Manager to lead daily operations, uphold luxury service standards and protect the brand's reputation. You will coordinate rosters, coach staff, monitor costs, and collaborate with marketing to drive guest satisfaction and revenue across all outlets.

This role requires strong financial acumen and a proven track record in fine dining management.

Qualifications

• Proven work experience in fine-dine restaurant management.
• Strong customer service leadership and people management skills.
• Extensive F&B knowledge with ability to recall ingredients and dishes for guests and staff.
• Familiarity with restaurant management software such as OpenTable and Peach Works.

Responsibilities

• Oversee overall restaurant operations and maintain high service quality and brand reputation.
• Coordinate staff rosters, schedules and leave to ensure adequate coverage.
• Provide on-job coaching and manage staff performance for smooth operations.
• Develop business plans through surveying demand, financial projections and market analysis.
• Monitor costs, vendor relations, and drive continuous improvement.

Skills

Leadership

Customer service

F&B knowledge

OpenTable

Peach Works

Financial management

Education

Bachelor's degree in Business Administration

Hospitality management or culinary schooling (preferred)

Tools

OpenTable

Peach Works

Job description

• Responsible for overall operational, financial and management with strong hospitality experience to ensure the reputation of the company is maintained at the highest level.
• Coordinating work and schedules.
• To develop working relationships with front and back of restaurant staff.
• Constantly seek customer feedback and opportunities to develop high - quality service in the outlets.
• Making sure outlets have sufficient staff by managing their rosters and leave effectively.
• Provide on-job coaching and guidance to team members, managing their performance to ensure a smooth operation.
• Arrange for timely and detailed briefing sessions for downward communication of product/service changes and for sharing of learning from service recovery actions of the recent past.
• Establishes restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing and sales projections and estimates.
• Regularly review product quality and research new vendors.
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant's good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media)
• Overlook and supervise opening and closing FIFO.
• Assign tasks/responsibilities to Restaurant Manager and Supervisor and follow up on completion.
• Liaise with marketing team for brand level /delivery portal promotional activities to drive sales revenue.
• Monitor outlet general expenses and consumables. Make sure to keep below 2% of monthly sales.
• Handle Vendor Management

Requirements

• Proven work experience in Fine dine in as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like Open Table and Peach Works
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus