Operation Manager - F&B

Careers International; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Careers International seeks an experienced Restaurant Operations Manager in the UAE to lead multi-unit food service operations. You will drive location strategy, manage financials for maximum profitability, and ensure brand standards are maintained across all outlets.

You will oversee people management, training, and KPI tracking, while coordinating with suppliers and partners. UAE driving license is required, with 3+ years local experience preferred.

Qualifications

• Bachelor's degree in food and beverage, hotel or restaurant management preferred.
• Premium restaurant operations management experience of 5-7 years, ideally from fast food, or 2-3 years multi-store management (Cluster/Area).
• UAE experience of at least 3 years is necessary.
• UAE driving license mandatory.

Responsibilities

• Utilise local knowledge to advise and secure restaurant locations and predict trends relevant to success.
• Support management in setting up new outlets and ensure timely delivery of milestones.
• Analyse and manage financial results to balance profits with customer and associate satisfaction.
• Maintain and enforce brand standards across units.
• Liaise with management to advise on restaurant development and new ideas.
• Assist in planning and implementing new ideas and strategies.
• Stay informed on food nutrition trends for the target audience.
• Inspect restaurants to ensure standards and policy adherence.
• Oversee rotation, preparation, distribution and bookkeeping per Instructions.
• Implement restaurant policies and procedures across outlets.
• Prepare forecasts and reach revenue targets for all outlets.
• Review customer feedback and identify areas for service improvement.
• Negotiate with operation, logistics, or third-party partners and review performance.
• Assist Area Manager to develop and monitor KPIs for restaurant managers.

Skills

People management

Operations oversight

Budgeting & finance

Education

Bachelor's degree in F&B/Hotel/Restaurant mgmt

Job description

• Utilise local knowledge in order toadvise, assist and secure appropriate restaurant locations to predict trends that may berelevant to the restaurant’s success.
• Complete the different tasks and projects delegated by the Founder & CEO or the Managing Director i.e. support management in setting up new outlets and ensure timely delivery of milestones.
• Analyse and manage financial results of the unitsto ensure maximum profits are balanced with customer satisfaction andassociate satisfaction.
• Constantly review the product range to ensure that all key quality standards are maintained.
• Take responsibility for maintaining and helping enforce the agreed brand standards for each unit.
• Continuously liaise with the management team to advise of relevant information in regards to restaurantdevelopment.
• Assist in the planning and implementation ofnew ideas and strategies.
• Have an active interest in the latest trends infood nutrition for our target audience.
• Ensure that all restaurants are inspected atregular intervals to ensure company standards are being maintained.
• Have sound knowledge of the Operations Manual.
• Inspect the overall operation of therestaurants as per the company’s instruction, including but not limited torotation, preparation, distribution and bookkeeping.
• Responsible for the overall implementation of all Restaurant policies and procedures.
• Prepare forecasts and reach desiredrevenues for all responsible outlets.
• Regularly review customer feedback and identify areas of improvements for better service delivery.
• Negotiate and maintain connection with all operation, logistic or contractor third-party partners and constantly review their performance.

2. People Management and Administration

• Assign responsibilities for specified work; ensure that the team is performing.
• Ensure that all restaurants are organised andthat duties within each area of the restaurants from back of house to frontof house are being performed to the highest standard and in keeping withcompany policy.
• Champion a training culture within the team toensure succession planning, and a culture that exceeds the very best that the industry has to offer.
• Partner with HR in therecruitment process of proficient and talented staff for the department.
• Provide constant leadership, counselling,advice, and feedback to peers.
• Create a high level of morale within the teams; be committed to developing a good working relationship with all departments.
• Provide an environment of openness and trust,with constant feedback and performance coaching.
• Maintain effective communication and positiveassociate relations by ensuring all associate activities are performed ina timely and professional manner, to include hiring, training, performancereviews, progressive discipline, resolving associate relations issues and managing incentive programs
• Maintain close, professional, effective linkswith all suppliers and contractors. Ensure that suppliers deliver to state agreements and that best practices are followed.
• Assist the Area Manager to develop and monitor annual KPI’s to all restaurant managers.

3. Finance, Budget, and Procurement

• Monitor / audit invoices, cash flow, and expenditure and analyse stock and sales, highlightingand acting upon any anomalies.
• Ensure that the staff budget is utilised effectively.
• Develop and consolidate annual financial plan for top-line targets and budget for different costs and any other target.
• Consolidate all restaurants’ reports for sales, food control, staff control and/or any other relevant area.

4. Food Hygiene, Safety and Sanitation

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

Requirements

• Bachelors degree/equivalent in food and beverage, hotel or restaurant management is preferred.
• Premium restaurant operations management experience of minimum 5-7 years, ideally from fast food restaurant, with full knowledge of restaurant operations, or 2-3 years of multi-store management (Cluster or Area manager)
• UAE experience of at least 3 years is necessary
• UAE driving license mandatory