Arada Receptionist Emiratization

Arada; Sharjah; On-site; AED 45,000 - 78,000; Full time

Job summary

Arada is hiring a Receptionist – UAEN to be the first point of contact for visitors, clients and staff at our Sharjah office. You will manage front-desk operations, handle calls, coordinate meetings and provide essential administrative support with a strong focus on service quality.

The ideal UAE National applicant should have a Family Book, a Diploma or Bachelor's in Business Administration, Hospitality or related field, and may be a fresh graduate. Proficiency in MS Office is required.

Qualifications

• UAE National (Emirati) with Family Book is mandatory.
• Diploma or Bachelor's Degree in Business Administration, Hospitality, Communications, or a related field.
• Fresh graduates are encouraged to apply.
• Previous reception/front office or customer service experience is an advantage.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Greet and welcome visitors in a professional manner and register them as required.
• Answer, screen, and direct incoming calls and take accurate messages.
• Coordinate meetings and conference room bookings; assist with refreshments.
• Maintain office records, filing systems, and documentation.
• Provide exceptional customer service to internal and external stakeholders and escalate issues as needed.
• Collaborate with facility management and HR/Administration for onboarding logistics.

Skills

Front desk

Customer service

MS Office

Education

BA/BS in Business Admin or related field

Tools

MS Office

Job description

Job Description:

About Us

At Arada, we create communities that inspire healthier, happier and more meaningful lives. Through innovative developments, exceptional customer experiences and a commitment to sustainability, we are shaping places where people can live, work and thrive. Joining Arada means becoming part of a collaborative, ambitious and forward-thinking team dedicated to delivering excellence across every aspect of our business.

Role Purpose

The Receptionist – UAEN serves as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming experience. The role is responsible for managing front-desk operations, handling communications, coordinating meeting arrangements, and providing administrative support while maintaining the highest standards of customer service and professionalism.

Key Responsibilities

Front Desk Management

• Greet and welcome visitors, clients, and guests in a professional and courteous manner.
• Ensure all visitors are registered and directed to the appropriate person or department.
• Maintain the reception area to ensure it remains organized, presentable, and welcoming at all times.
• Coordinate visitor access and issue visitor passes in line with company security procedures.

Telephone & Communication Management

• Answer, screen, and direct incoming calls promptly and professionally.
• Take accurate messages and ensure timely communication to relevant employees.
• Handle general inquiries and provide accurate information regarding the organization.
• Manage incoming and outgoing correspondence, including emails, courier deliveries, and mail distribution.

Administrative Support

• Schedule and coordinate meetings, appointments, and conference room bookings.
• Assist in preparing meeting rooms and arranging refreshments when required.
• Maintain office records, filing systems, and documentation.
• Support departments with administrative tasks such as document preparation, data entry, photocopying, scanning, and filing.

Customer Service

• Deliver exceptional customer service to internal and external stakeholders.
• Handle visitor and customer inquiries efficiently and professionally.
• Escalate concerns or complaints to the appropriate department for resolution.
• Maintain a positive, professional image of the organization at all times.

Office Coordination

• Coordinate with facility management, security, and other service providers as required.
• Monitor office supplies and raise requests for replenishment.
• Support event coordination and internal activities when necessary.
• Assist HR and Administration teams with onboarding logistics and employee support activities.

Compliance & Confidentiality

• Ensure adherence to company policies and procedures.
• Maintain confidentiality of company information, employee records, and visitor information.
• Follow all health, safety, and security regulations applicable to the workplace.

What You’ll Bring

Skill, Knowledge & Experience

Qualifications & Experience

• UAE National (Emirati) with Family Book is mandatory.
• Diploma or Bachelor's Degree in Business Administration, Hospitality, Communications, or a related field.
• Fresh graduates are encouraged to apply.
• Previous experience in reception, customer service, front office, administration, or hospitality is an advantage.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

Why join Arada?

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.

Requirements: