Customer Service Analyst

United States Citigroup; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Citi Private Bank in Dubai is seeking a Client Service Analyst 2 to support wealth management clients under guidance from Banker teams. The role involves handling client transactions across business and investment products, ensuring accuracy and timeliness while adhering to audit and compliance standards.

The analyst will take ownership of client inquiries, coordinate account maintenance, and work with operations and middle office to resolve issues.

Qualifications

• 3-6 years relevant experience.
• Ability to prioritize with strong organizational and time management skills per the needs of banker teams and clients.
• Ability to problem solve and analyzes data with demonstration of attention to detail.
• Strong verbal and written communication skills.
• Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience.
• Knowledge of investments, banking, and credit products.

Responsibilities

• Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams.
• Manage and execute client transactions with respect to business and individual banking credit and investment products.
• Ensure transactions are completed within audit and compliance standards as well as timely.
• Take ownership of client investigations e g statement reporting issues and pricing inquiries and collaborate with operational and middle office teams to ensure effective resolution.
• Coordinate account maintenance for all products and reporting on WINS including address changes telephone number updates account status changes rates and fee waivers.
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
• Proactively arrange and participate in client visits and perform service quality check-in calls to clients.
• Obtain banker client appointments to build upon existing or establish new relationships.
• Identify and document new business opportunities for referral to banker or product specialist.
• Perform responsibilities through proficient use Citi applications.
• Participate in service related process improvements.
• Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency.

Skills

Prioritization & time management

Data analysis & attention to detail

Verbal & written communication

Client facing experience

Investments, banking & credit products

Tools

Citi applications

Job description

The Client Service Analyst 2 is a developing professional role Applies specialty area knowledge in monitoring assessing analyzing and or evaluating processes and data Identifies policy gaps and formulates policies Interprets data and makes recommendations Researches and interprets factual information Identifies inconsistencies in data or results defines business issues and formulates recommendations on policies procedures or practices Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices Good understanding of how the team interacts with others in accomplishing the objectives of the area Develops working knowledge of industry practices and standards Limited but direct impact on the business through the quality of the tasks services provided Impact of the job holder is restricted to own team

Responsibilities

• Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams
• Manage and execute client transactions with respect to business and individual banking credit and investment products
• Ensure transactions are completed within audit and compliance standards as well as timely
• Take ownership of client investigations e g statement reporting issues and pricing inquiries and collaborate with operational and middle office teams to ensure effective resolution
• Coordinate account maintenance for all products and reporting on WINS including address changes telephone number updates account status changes rates and fee waivers
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction
• Proactively arrange and participate in client visits and perform service quality check-in calls to clients
• Obtain banker client appointments to build upon existing or establish new relationships
• Identify and document new business opportunities for referral to banker or product specialist
• Perform responsibilities through proficient use Citi applications
• Participate in service related process improvements
• Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency

Qualifications

• 3-6 years relevant experience
• Ability to prioritize with strong organizational and time management skills per the needs of banker teams and clients
• Ability to problem solve and analyzes data with demonstration of attention to detail
• Strong verbal and written communication skills
• Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience
• Knowledge of investments, banking, and credit products