Application Support Engineer – .NET & Azure

GAC Group

Dubai

On-site

AED 180,000 - 270,000

Full time

2 days ago

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Job summary

GAC Group IT is seeking an experienced Software Engineer – Application Support to join our Dubai-based team. The role focuses on 2nd/3rd line support, incident management, and proactive issue resolution for production applications.

You will collaborate with Development, Infrastructure, and Architecture teams to ensure availability and performance of critical systems. The ideal candidate has 2+ years in production support, strong .NET skills, Azure experience, and familiarity with ITIL processes.

Qualifications

A bachelor’s degree, preferably related to computer science or equivalent.
Strong working knowledge of Object-Oriented Programming (OOP), C#, REST APIs, .NET Core / .NET Framework, and DevExpress UI components (WinForms and/or WPF).
Hands-on experience with MS SQL Server, complex queries, stored procedures, performance tuning, and troubleshooting (Azure SQL preferred).
Experience with Microsoft Azure, cloud-hosted applications and container-based solutions (e.g., Azure App Services, Azure Kubernetes Service, Web Services).
2+ years of production support experience in application development, software engineering, or technical services.
Minimum 2+ years of hands-on experience in .NET Core application development.
Experience working on RDBMS and No-SQL databases.
Knowledge of Incident, Problem and Change management processes and a good understanding of ITIL best practices. (ITIL foundation certification is a plus but not mandatory).
Previous experience developing and supporting financial solutions in the Supply chain, Shipping and Logistics domain is a plus.
Exposure to application Development, Integration, Testing and Release is a plus.
Knowledge of APM (Application Performance Monitoring) and related tool exposure will be an advantage.
Working knowledge of Agile and DevOps methodologies.

Responsibilities

Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and the Helpdesk.
Manage Incidents, Proactive Alerts, Change Requests, and Service Requests ensuring compliance to the enterprise architecture, production processes & framework and other Group standards.
Ensure incidents and requests are resolved/fulfilled within agreed Service Levels and where applicable workarounds are provided to minimize business impact with timely escalations to the next level of support for faster resolution.
Ensure follow-ups with and updates to external and internal customers are done in a proactive, timely and professional manner.
Take part in application improvement projects and bugfixes in coordination with the development team to ensure the stability and performance of the application(s).
Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase