Application Specialist, Clinical Laboratory

InterSystems; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

InterSystems is seeking an Application Specialist to join our Dubai office, with willingness to travel across the Middle East, especially to Saudi Arabia where many customers are based. The role focuses on implementing TrakCare Lab, a comprehensive LIMS for clinical laboratories, delivering product knowledge and deployment services, and ensuring successful configuration, requirements scoping and testing.

The candidate will communicate effectively with clinicians and other stakeholders to drive

Qualifications

• Excellent communication skills and ability to conduct customer training workshops and/or presentations.
• Experience interacting directly with customers including clinicians and delivering strong messaging.
• At least 3 years experience in healthcare and understanding administrative/clinical processes.
• Experience implementing software solutions.
• Experience contributing to a multi-disciplinary team.
• Experience with writing functional documents and business process mapping.

Responsibilities

• Lead the implementation of the TrakCare Lab solution at client sites.
• Provide application knowledge and product delivery during deployment.
• Scope requirements, design field documentation, and test change requests.
• Act as an expert product resource and translate customer requirements to the business.

Skills

Communication

Training delivery

Consultative skills

Customer interaction

Healthcare knowledge

Software implementation

Team collaboration

Requirements documentation

Business process mapping

English proficiency

Education

University degree in Science

Tools

EMR familiarity

Job description

We are currently hiring Application Specialist to be based out of our Dubai office but who is willing and prepared to travel throughout the Middle East particularly to Saudi Arabia where many of our key current and prospective customers are based.

InterSystems TrakCare Lab is an advanced and proven LIMS that enables you to meet all the major demands of modern clinical laboratories. With its sophisticated functionality for all of the specialized departments within a lab (including Hematology, Biochemistry, Blood Transfusion, Endocrinology, Microbiology, Cytology, Immunology, Histopathology, Serology, Virology and Toxicology) TrakCare Lab delivers the benefits you would expect from a best‑in‑class LIMS: accurate results reporting, improved laboratory efficiency, better business management and greater customer satisfaction.

Playing a lead role in the implementation of the TrakCare lab solution the Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.

The Application Specialist will act as an expert product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

Essential

• Excellent communication skills and experience of conducting customer training workshops and/or presentations
• Excellent consultative skills, ability to articulate and communicate ideas
• Experience interacting directly with customers including clinicians and confidently delivering strong messaging
• At least 3 years experience working in healthcare and a good understanding of administrative and/or clinical processes
• Experience implementing software solutions
• Experience contributing to a multi‑disciplinated team
• Experience with writing functional documents
• Experience of business process mapping
• Knowledge of Information Systems
• Proficiency in English
• University degree in Science
• Clinical specialty – Lab

Desirable

• Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
• Experience with EMR systems
• Exposure to IT services in a customer‑facing setting
• Previous experience as an Application or Configuration Specialist
• Previous experience of change management
• Good computer skills
• Experience conducting software testing

About InterSystems

InterSystems is a creative data technology provider that delivers a unified foundation for next‑generation applications for healthcare, finance, manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed and scalability problems for large organisations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24/7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information please visit.

Required Experience:

Unclear Seniority