Alliance & Sales Support Lead – Dubai

Synthon; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Careers at UAE in Dubai is looking for an Alliance Officer specializing in Sales Support and Customer Services. The role focuses on establishing and nurturing partnerships to optimize the forecast-to-cash process. Responsibilities include monitoring customer orders, managing accounts receivable, and collaborating with sales and finance for demand forecasting.

The ideal candidate will have a bachelor's degree, experience in customer service, and proficiency in Microsoft Office and ERP/CRM systems. Join a dynamic team dedicated to improving customer satisfaction and operational efficiency.

Qualifications

• Proven experience in customer service, order management, or related roles.
• Detail-oriented with a focus on accuracy and quality.
• Fluency in English is mandatory; proficiency in another language is desirable.

Responsibilities

• Build and oversee partnerships for the forecast-to-cash process.
• Serve as the primary point of contact for customers.
• Monitor and manage customer orders and ensure timely delivery.
• Collaborate with sales and finance for accurate demand forecasting.
• Manage accounts receivable and payment collection.
• Generate reports on key performance metrics and suggest improvements.

Skills

Customer service

Order management

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree in business administration, finance, or related field

Tools

Microsoft Office (Excel, PowerPoint)

ERP & CRM systems (SAP ECC, C4C)

Job description

Careers at UAE in Dubai is looking for an Alliance Officer specializing in Sales Support and Customer Services. The role focuses on establishing and nurturing partnerships to optimize the forecast-to-cash process. Responsibilities include monitoring customer orders, managing accounts receivable, and collaborating with sales and finance for demand forecasting.

The ideal candidate will have a bachelor's degree, experience in customer service, and proficiency in Microsoft Office and ERP/CRM systems. Join a dynamic team dedicated to improving customer satisfaction and operational efficiency.