Airport Operations Administrator - 24/7 Rotational Shifts

Etihad food group; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Etihad Airways is seeking an Administrator to provide administrative and operational support to the Airport Operations team at Abu Dhabi. The role involves managing transit and emergency visa processes for guests, with a 24/7 rotating 12-hour shift pattern.

Based at Zayed International Airport, the position is open to UAE National applicants only and requires strong communication in Arabic and English, attention to detail, and experience in government liaison or documentation processing.

Qualifications

• UAE National (with Family Book).
• High School Certificate with a minimum of 2 years' relevant administrative experience, or a Bachelor's Degree with no prior experience required.
• Previous experience in administration, customer service, government liaison, documentation processing or related support functions is advantageous.
• Experience preparing or submitting applications to government entities is preferred.
• Strong communication skills in both Arabic and English.
• Strong attention to detail with the ability to manage multiple tasks accurately.
• Proficient in Microsoft Office applications and general business systems.
• Must be willing and able to work a rotational 24/7 shift pattern, including day shifts, night shifts, weekends and public holidays.
• Experience working in an operational, customer-facing or airport environment is advantageous.

Responsibilities

• Process and review administrative documentation, applications and records in accordance with established policies and procedures.
• Support the administration of transit visa, emergency visa and related operational processes.
• Prepare reports, summaries and documentation required by the business.
• Coordinate submissions and follow-up activities with government entities and external stakeholders where required.
• Respond to routine enquiries from internal and external customers in a professional and timely manner.
• Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality.
• Use a range of business systems and software applications to manage daily activities and reporting requirements.
• Monitor and track applications, documentation and approvals to ensure service standards are met.
• Assist with administrative projects and operational initiatives as required.
• Support team members in maintaining smooth day-to-day operations within a shift-based environment.

Skills

Bilingual Arabic/English

Administrative support

Multitasking

Government liaison

Customer service

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Etihad Airways is seeking an Administrator to provide administrative and operational support to the Airport Operations team at Abu Dhabi. The role involves managing transit and emergency visa processes for guests, with a 24/7 rotating 12-hour shift pattern.

Based at Zayed International Airport, the position is open to UAE National applicants only and requires strong communication in Arabic and English, attention to detail, and experience in government liaison or documentation processing.