Administrator - Government Relations (Shift Work) UAE National Candidates Only

SmartRecruiters, Inc.; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Etihad Airways is seeking a UAE National Administrator for Government Relations at Abu Dhabi's Zayed International Airport to support a 24/7 operation with 12-hour shifts. You will manage transit and emergency visa processes, coordinate with government entities, and maintain accurate records in a fast-paced airport environment.

Ideal candidates are bilingual in Arabic and English, detail-oriented, and capable of handling multiple tasks while delivering exceptional service across shifting

Qualifications

• UAE National with Family Book.
• High School Certificate with 2 years' relevant administrative experience, or a Bachelor's Degree with no prior experience required.
• Experience in administration, customer service, government liaison or related support functions is advantageous.
• Experience preparing or submitting applications to government entities is preferred.
• Strong bilingual communication in Arabic and English.
• Attention to detail with the ability to manage multiple tasks.
• Willing to work rotating 24/7 shifts including day/night shifts and holidays.

Responsibilities

• Process and review administrative documentation and records per policies.
• Support transit and emergency visa administration and related processes.
• Prepare reports and documentation for the business.
• Coordinate submissions with government entities and external stakeholders.
• Respond to routine enquiries from internal and external customers.
• Maintain accurate records, databases and filing systems with data integrity.
• Use business systems and software to manage daily activities and reporting.
• Monitor applications to ensure service standards are met.
• Assist with administrative projects and operational initiatives.
• Support team members to maintain smooth day-to-day shift operations.

Skills

Communication skills

Attention to detail

Time management

Arabic & English proficiency

Education

High School Diploma or Bachelor's Degree

Tools

Microsoft Office

Job description

Administrator - Government Relations (Shift Work) UAE National Candidates Only

• Full-time

Join Etihad Airways and play a vital role in supporting our Airport Operations team. As an Administrator, you will provide administrative and operational support to a fast-paced function responsible for managing transit and emergency visa processes for guests travelling through Abu Dhabi.

This position is based at Zayed International Airport and operates on a mandatory 24/7 rotational shift pattern comprising 12-hour shifts (2 day shifts, 2 night shifts, followed by 4 days off). Candidates must be comfortable working both day and night shifts as part of a continuous operational environment. Additionally, this position is only open to UAE National applicants only.

Working within this operational setting, you will coordinate a range of administrative activities, process documentation, liaise with internal and external stakeholders, and ensure the accurate handling of government-related applications and records. This role is ideal for a detail-oriented UAE National who enjoys working in a dynamic airport environment and thrives on delivering exceptional service.

Please note: This is an operational airport-based role and is not a standard office-hours position. Successful candidates will work a rotating 12-hour shift schedule supporting a 24/7 operation.

Accountabilities

• Process and review administrative documentation, applications and records in accordance with established policies and procedures.
• Support the administration of transit visa, emergency visa and related operational processes.
• Prepare reports, summaries and documentation required by the business.
• Coordinate submissions and follow-up activities with government entities and external stakeholders where required.
• Respond to routine enquiries from internal and external customers in a professional and timely manner.
• Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality.
• Use a range of business systems and software applications to manage daily activities and reporting requirements.
• Monitor and track applications, documentation and approvals to ensure service standards are met.
• Assist with administrative projects and operational initiatives as required.
• Support team members in maintaining smooth day-to-day operations within a shift-based environment.

Education & Experience

• UAE National (with Family Book).
• High School Certificate with a minimum of 2 years' relevant administrative experience, or a Bachelor's Degree with no prior experience required.
• Previous experience in administration, customer service, government liaison, documentation processing or related support functions is advantageous.
• Experience preparing or submitting applications to government entities is preferred.
• Strong communication skills in both Arabic and English.
• Strong attention to detail with the ability to manage multiple tasks accurately.
• Proficient in Microsoft Office applications and general business systems.
• Must be willing and able to work a rotational 24/7 shift pattern, including day shifts, night shifts, weekends and public holidays.
• Experience working in an operational, customer-facing or airport environment is advantageous.

Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our "Journey 2030" ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.