Airline Tech Scrum Master | Agile Delivery Lead

techcarrot FZ; Abu Dhabi; On-site; AED 300,000 - 420,000; Full time

Job summary

techcarrot FZ in Abu Dhabi seeks an experienced Technical Scrum Master with a strong airline background to lead agile delivery across Booking, Post-Booking and check-in platforms. You will coordinate cross-functional teams delivering reservations, ancillaries, servicing, and frequent flyer programs.

The role requires 8+ years IT experience with 4–5 years as Scrum Master, proficiency with Jira/Confluence/Azure DevOps, and strong stakeholder management.

Qualifications

• 8+ years IT experience, with 4–5 years as a Scrum Master in agile software delivery.
• Booking domain: shopping, pricing, availability, reservations, payments, ancillaries.
• Check-in domain: frequent flyer programs, accrual, redemption, tier management, partner integrations.
• Hands-on with Jira, Confluence, Azure DevOps or similar tools.
• Strong facilitation, communication, conflict-resolution, and stakeholder management skills.

Responsibilities

• Facilitate all Scrum ceremonies: sprint planning, daily stand-ups, sprint reviews, retrospectives, backlog refinement.
• Coach teams and stakeholders on Agile and Scrum practices and promote continuous improvement.
• Partner with Product Owners to maintain a well-groomed, prioritized backlog aligned to business goals.
• Remove impediments and manage cross-team dependencies, especially across PSS, GDS and check-in integrations.
• Track and report delivery metrics (velocity, burn-down, cycle time, predictability) to leadership.
• Engage in architecture, APIs and integrations discussions to support delivery decisions.
• Coordinate release planning, risk management and production readiness with engineering, QA and DevOps.
• Support scaled agile ceremonies (PI Planning, Scrum of Scrums) where applicable.

Skills

Scrum Master

Agile delivery

Facilitation

Stakeholder management

Cross-functional teamwork

Education

Bachelor's degree in CS/Engineering or related field

Tools

Amadeus

Sabre

Jira

Confluence

Azure DevOps

REST APIs

CI/CD

Cloud platforms

Job description

techcarrot FZ in Abu Dhabi seeks an experienced Technical Scrum Master with a strong airline background to lead agile delivery across Booking, Post-Booking and check-in platforms. You will coordinate cross-functional teams delivering reservations, ancillaries, servicing, and frequent flyer programs.

The role requires 8+ years IT experience with 4–5 years as Scrum Master, proficiency with Jira/Confluence/Azure DevOps, and strong stakeholder management.