AI Platform Training & Onboarding Expert

Concentrix; Dubai; Hybrid; AED 180.000 - 300.000; Vollzeit

Zusammenfassung

Concentrix is seeking an AI Platform Training & Onboarding Specialist to deliver onboarding and hands-on demonstrations for enterprise clients, both onsite and remotely. You will create and present training materials, teach prompts and workflows, and collaborate with the Solutions Architect to address complex needs.

Strong communication and prompt-writing experience are essential. The role requires flexibility to travel, excellent multitasking, and the ability to guide trainees from training to

Qualifikationen

• Must possess a valid driver's license for on-site client travel and training delivery.
• Experience in software/product training, customer onboarding, digital content, creative operations or similar roles
• Practical exposure to AI image/video generation tools and prompt writing
• Arabic proficiency would be an added advantage
• Bachelor's Degree in related field with 2–4 years of relevant experience preferred
• Proven experience in training methodologies and soft skills (communication, critical thinking, time management, team building)
• Strong written and verbal communication skills
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

Aufgaben

• Deliver onsite and remote onboarding, practical workshops and demonstrations for enterprise clients
• Utilize effective presentation and adult learning techniques across training modalities in a classroom environment
• Teach users how to navigate platforms, write prompts, generate content and refine outputs
• Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities
• Accountable for achieving individual training performance metrics
• Troubleshoot common usage and output-quality issues and escalate complex requirements to the Solution Architect
• Learn new platform features and update demonstrations and materials accordingly
• Support Operations to transition agents from training to production environment as needed
• Ensure effective communication with managers, peers, and clients
• May support Instructional Design team with various instructional delivery methods
• Measure training effectiveness using feedback methods to improve resources

Kenntnisse

Software training

Onboarding

AI tools & prompts

Arabic language (advantage)

Communication & soft skills

Multi-tasking & timeliness

Ausbildung

Bachelor's Degree in related field

Tools

Microsoft Office

Jobbeschreibung

Concentrix is seeking an AI Platform Training & Onboarding Specialist to deliver onboarding and hands-on demonstrations for enterprise clients, both onsite and remotely. You will create and present training materials, teach prompts and workflows, and collaborate with the Solutions Architect to address complex needs.

Strong communication and prompt-writing experience are essential. The role requires flexibility to travel, excellent multitasking, and the ability to guide trainees from training to