AI Native Revenue Ops Manager (Zoho CRM)

DropXcell; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

Finanshels in Dubai is seeking an AI-native Revenue Ops Manager with deep Zoho CRM expertise to own the systems, data and processes that turn marketing attention into closed revenue. You will architect and maintain the CRM, automate lead routing and follow-up, and provide the leadership with accurate reporting and forecasting.

In this role you will design rev ops motions, build pipelines, ensure data hygiene and create dashboards that leadership trusts, while integrating Zoho with the broader

Qualifications

• 5+ years in revenue/sales operations with deep Zoho CRM expertise.
• Proven record of integrating CRM dashboards with 3rd party tools.
• Strong analytical and data skills with dashboards and forecasting.
• Excellent cross-functional communication between sales, marketing and finance.
• Experience applying AI/automation to increase team leverage.

Responsibilities

• Design and maintain rev ops motions to remove manual work.
• Build lead capture, routing and SLA processes across inbound sources.
• Ensure data hygiene and reporting integrity.
• Build dashboards and forecasting trusted by leadership.
• Integrate Zoho with marketing, telephony, accounting, product data.
• Partner with sales and marketing on process design and training.
• Apply AI and automation to scoring, call analysis, and forecast insights.

Skills

Zoho CRM expertise

Revenue operations

Data analysis

CRM dashboards

AI/automation

Cross-functional communication

Tools

Zoho One

CRM integrations

Job description

AI Native Revenue Ops Manager (Zoho CRM)

5+ Years

Dubai

Full-Time

AI Native Revenue Ops Manager (Zoho CRM)

Build the revenue engine - process, data and Zoho CRM.

Finanshels is hiring an AI-native Revenue Operations Manager with deep, hands-on Zoho CRM expertise to own the systems, data and processes that turn marketing attention into closed revenue.

You will architect and maintain the CRM, automate lead routing and follow-up, keep pipeline data trustworthy, and give sales, marketing and leadership the reporting and forecasting they need. You are the person who makes the go-to-market machine run without friction - and who uses AI to do it with a lean team.

What you will own

In this role you will:

• Design and maintain rev ops motions - workflows, blueprints, scoring, assignment rules, sequences, alerts and reminders - to remove manual work from the sales floor.
• Build lead capture, routing and SLA processes across all inbound sources (web forms, WhatsApp, calls, ads, events, partners) so no lead is lost or mis-owned.
• Ensure data hygiene: de-duplication, enrichment, lifecycle stages and reporting integrity.
• Build dashboards and forecasting that leadership trusts - pipeline coverage, conversion by stage, win/loss, velocity, and rep performance.
• Integrate Zoho with the rest of the stack (marketing, telephony, WhatsApp, accounting/billing, product data) and evaluate new tools against clear requirements.
• Partner with sales and marketing leadership on process design, enablement and weekly revenue reviews; document and train the team on best practices.
• Apply AI and automation (Zoho's AI features and external agents) to scoring, call analysis, summarization and forecast insights.

Must-have experience and skills

• 5+ years in revenue/sales operations with DEEP, demonstrable Zoho CRM expertise (Zoho One ecosystem: CRM, Campaigns, Flow, Analytics strongly preferred).
• Proven record of integrating CRM dashboard with 3rd party tools and systems.
• Strong analytical and data skills - dashboards, funnel analysis, forecasting, and comfort working with spreadsheets and BI.
• Process thinker who can map a messy revenue workflow and redesign it.
• Excellent communication - able to translate between sales, marketing and finance.
• Evidence of using AI/automation to increase team leverage.

Nice to have

• Experience in fintech, professional services, accounting or B2B SaaS.
• Familiarity with sales telephony, WhatsApp Business, and UAE-market tools.
• Zoho certifications; exposure to HubSpot/Salesforce as a secondary stack.
• Basic scripting (Deluge, Python or similar) for custom functions.

AI and tooling you will work with

• Zoho AI features (e.g. Zia) for scoring, prediction and summarization.
• Fincore proposal and quotation engine.
• AI agents for call/meeting summarization, next-step suggestions and report narratives.
• Automation platforms to bridge Zoho with marketing, comms and finance tools.
• AI-assisted data cleanup, enrichment and QA.

How success is measured

• CRM data completeness and accuracy (e.g. % of records with valid stage, owner, source).
• Lead response time and routing accuracy (zero lost leads).
• Sales-cycle length and stage-conversion improvement.
• Forecast accuracy versus actuals.
• Adoption: % of pipeline activity logged in CRM; time saved per rep through automation.