AI Native Revenue Ops Manager (Zoho CRM)

Finanshels Accounting Technologies LLC; Dubai; On-site; AED 260,000 - 460,000; Full time

Job summary

Finanshels Accounting Technologies LLC in Dubai is seeking an AI-native Revenue Operations Manager with deep Zoho CRM expertise to own the systems, data and processes that turn marketing attention into closed revenue. You will architect and maintain the CRM, automate lead routing, ensure data hygiene, and provide dashboards and forecasting the leadership relies on.

This role blends AI, analytics and cross‑functional collaboration to keep the go‑to‑market engine running smoothly.

Qualifications

• 5+ years in revenue/sales operations with deep Zoho CRM expertise (Zoho One ecosystem preferred).
• Proven record of integrating CRM dashboards with 3rd party tools and systems.
• Strong analytical and data skills—dashboards, funnel analysis, forecasting, and comfort with spreadsheets/BI.
• Process thinker who can map and redesign messy revenue workflows.
• Excellent communication—translate between sales, marketing and finance.
• Evidence of using AI/automation to increase team leverage.

Responsibilities

• Design and maintain rev ops motions—workflows, blueprints, scoring, assignment rules, sequences, alerts and reminders.
• Build lead capture, routing and SLA processes across all inbound sources so no lead is lost or mis-owned.
• Ensure data hygiene: de-duplication, enrichment, lifecycle stages and reporting integrity.
• Build dashboards and forecasting that leadership trusts—pipeline coverage, conversion by stage, win/loss, velocity, rep performance.
• Integrate Zoho with the rest of the stack and evaluate new tools against clear requirements.
• Partner with sales and marketing leadership on process design, enablement and weekly revenue reviews; train the team on best practices.
• Apply AI and automation to scoring, call analysis, summarization and forecast insights.

Skills

Zoho CRM

Rev Ops

AI automation

Data dashboards

Cross-functional comms

Deluge scripting

Python basics

Tools

Zoho CRM

Analytics tools

BI dashboards

Job description

AI Native Revenue Ops Manager (Zoho CRM)

Build the revenue engine - process, data and Zoho CRM.

Finanshels is hiring an AI-native Revenue Operations Manager with deep, hands-on Zoho CRM expertise to own the systems, data and processes that turn marketing attention into closed revenue. You will architect and maintain the CRM, automate lead routing and follow-up, keep pipeline data trustworthy, and give sales, marketing and leadership the reporting and forecasting they need. You are the person who makes the go-to-market machine run without friction - and who uses AI to do it with a lean team.

What You Will Own

In this role you will:

• Design and maintain rev ops motions - workflows, blueprints, scoring, assignment rules, sequences, alerts and reminders - to remove manual work from the sales floor.
• Build lead capture, routing and SLA processes across all inbound sources (web forms, WhatsApp, calls, ads, events, partners) so no lead is lost or mis-owned.
• Ensure data hygiene: de-duplication, enrichment, lifecycle stages and reporting integrity.
• Build dashboards and forecasting that leadership trusts - pipeline coverage, conversion by stage, win/loss, velocity, and rep performance.
• Integrate Zoho with the rest of the stack (marketing, telephony, WhatsApp, accounting/billing, product data) and evaluate new tools against clear requirements.
• Partner with sales and marketing leadership on process design, enablement and weekly revenue reviews; document and train the team on best practices.
• Apply AI and automation (Zoho's AI features and external agents) to scoring, call analysis, summarization and forecast insights.

Must-have Experience And Skills

• 5+ years in revenue/sales operations with DEEP, demonstrable Zoho CRM expertise (Zoho One ecosystem: CRM, Campaigns, Flow, Analytics strongly preferred).
• Proven record of integrating CRM dashboard with 3rd party tools and systems.
• Strong analytical and data skills - dashboards, funnel analysis, forecasting, and comfort working with spreadsheets and BI.
• Process thinker who can map a messy revenue workflow and redesign it.
• Excellent communication - able to translate between sales, marketing and finance.
• Evidence of using AI/automation to increase team leverage.

Nice to have

• Experience in fintech, professional services, accounting or B2B SaaS.
• Familiarity with sales telephony, WhatsApp Business, and UAE-market tools.
• Zoho certifications; exposure to HubSpot/Salesforce as a secondary stack.
• Basic scripting (Deluge, Python or similar) for custom functions.

AI and tooling you will work with

• Zoho AI features (e.g. Zia) for scoring, prediction and summarization.
• Fincore proposal and quotation engine.
• AI agents for call/meeting summarization, next-step suggestions and report narratives.
• Automation platforms to bridge Zoho with marketing, comms and finance tools.
• AI-assisted data cleanup, enrichment and QA.

How Success Is Measured

• CRM data completeness and accuracy (e.g. % of records with valid stage, owner, source).
• Lead response time and routing accuracy (zero lost leads).
• Sales-cycle length and stage-conversion improvement.
• Forecast accuracy versus actuals.
• Adoption: % of pipeline activity logged in CRM; time saved per rep through automation.