AI-Driven ServiceNow Architect: ITSM, FSM & ITAM

Mullers Solutions 1; United Arab Emirates; On-site; AED 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Challenging projects

Job summary

Müller Solutions in the United Arab Emirates is seeking a ServiceNow AI & ITSM Solution Architect to design, lead, and deliver AI-enabled ServiceNow solutions across ITSM, FSM, and ITAM. You will own end-to-end architecture, aligning GenAI capabilities with business processes and measurable outcomes.

Responsibilities include shaping AI adoption roadmaps, enabling AI-driven incident deflection, and driving CMDB intelligence while ensuring governance and upgrade safety.

Qualifications

• Experience delivering ITSM, FSM, and ITAM initiatives on ServiceNow.
• Hands-on with ServiceNow AI capabilities incl GenAI and Predictive Intelligence.
• Lead architecture for AI-enabled ServiceNow deployments.
• Strong stakeholder engagement and delivery leadership.
• Knowledge of ITIL v4 and platform governance.
• Experience with integration via ServiceNow APIs.

Responsibilities

• Design end-to-end AI-enabled ServiceNow architectures across ITSM, FSM, and ITAM.
• Translate business pain points into AI use cases and define adoption roadmaps.
• Align AI initiatives with data readiness and operational maturity.
• Ensure ITIL v4 and governance compliance for platforms.
• Architect and implement AI-enabled ITSM for incident deflection and auto-triage.
• Design AI-assisted FSM workflows and asset management enhancements.
• Lead CMDB intelligence, discovery, and reconciliation efforts.
• Configure Now Assist / GenAI and Flow Designer governance.
• Lead workshops, pre-sales demos, and delivery reviews.

Skills

ITSM

ServiceNow

AI Architecture

GenAI

Predictive Intelligence

Flow Designer

Governance

Stakeholder Leadership

Pre-sales support

Scripting

Integrations

Tools

ServiceNow APIs

Automation tools

GenAI platforms

Job description

Müller Solutions in the United Arab Emirates is seeking a ServiceNow AI & ITSM Solution Architect to design, lead, and deliver AI-enabled ServiceNow solutions across ITSM, FSM, and ITAM. You will own end-to-end architecture, aligning GenAI capabilities with business processes and measurable outcomes.

Responsibilities include shaping AI adoption roadmaps, enabling AI-driven incident deflection, and driving CMDB intelligence while ensuring governance and upgrade safety.