AI-Driven Operations & Care Transformation Lead

Careem; Dubai; Hybrid; AED 360,000 - 600,000; Full time

Benefits offered by this job

Healthcare benefits

Unlimited vacation

4 office days / 1 work-from-home day

Job summary

United States Digital Space LLC is seeking an experienced operations strategist to own end-to-end governance, policy design, and cross-functional programs across the Care, Product, and Finance teams. You will drive data-backed decisions shaping customer experience and roadmap prioritization.

The role emphasizes building scalable processes, managing senior stakeholders, and delivering measurable reductions in customer friction in a rapidly growing, AI-enabled marketplace environment.

Qualifications

• 5+ years in operations strategy, program management, or related analytical/cross-functional roles.
• Track record of owning recurring reporting cadences with senior stakeholders, end-to-end.

Responsibilities

• Own cadence of performance reviews across multiple business lines (monthly/weekly).
• Lead end-to-end customer experience governance and policy design.
• Design and rollout cohort-based customer policies balancing experience and cost.
• Publish regular contact-rate reports and drive data-backed roadmaps.
• Serve as connective tissue across Operations, Care, Product, Finance, and Data teams.

Skills

Ops strategy

Program management

Business operations

Data analysis

Stakeholder management

Ambiguity tolerance

Tools

Dashboards

Analytics tooling

Job description

United States Digital Space LLC is seeking an experienced operations strategist to own end-to-end governance, policy design, and cross-functional programs across the Care, Product, and Finance teams. You will drive data-backed decisions shaping customer experience and roadmap prioritization.

The role emphasizes building scalable processes, managing senior stakeholders, and delivering measurable reductions in customer friction in a rapidly growing, AI-enabled marketplace environment.