AI-Driven Client Intelligence & Data Leader

Chanel; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Chanel in Dubai seeks an experienced Client Intelligence & Data Manager to deploy and measure client engagement strategies across divisions, supervising transversal projects and elevating client intelligence. You will oversee data quality and reporting, collaborating with Europe data stewardship to deliver meaningful insights for sales and client experience.

Key responsibilities include leading local data transformation, managing data tools roadmaps, and acting as a customer success partner for

Qualifications

• Minimum 8 years of experience combining data, client intelligence, technology and strong business understanding.
• Proficiency in project management with transversal role exposure.
• Process and impact-driven, with the ability to leverage previous work and be agile across three divisions.
• Excellent communication abilities and an analytical mindset.

Responsibilities

• Serve as the market referent for all client reports. With direct access to the Client 3 Division database, analyze existing data and build custom reports for the market.
• Leverage data to create meaningful insights that address business needs and problematics.
• Ensure data quality through collection and identification of discrepancies in collaboration with Europe data stewardship.
• Identify opportunities and share them with relevant stakeholders.
• Lead Transformation on Systems and Tools at a Local Level: Support Digital Europe data & CRM transformation roadmap in a transversal manner at local level to elevate our expertise, improve data consistency, and provide a comprehensive view on clients and targeting.
• Foster innovative ways of working to maximize relevance and accuracy leveraging AI.

Skills

Data analytics

Client intelligence

Project management

Stakeholder collaboration

English fluency

Tools

Microsoft Office

CRM tools

AI tools

Job description

Chanel in Dubai seeks an experienced Client Intelligence & Data Manager to deploy and measure client engagement strategies across divisions, supervising transversal projects and elevating client intelligence. You will oversee data quality and reporting, collaborating with Europe data stewardship to deliver meaningful insights for sales and client experience.

Key responsibilities include leading local data transformation, managing data tools roadmaps, and acting as a customer success partner for