Client Intelligence and Data Manager

Chanel, Inc.; Dubai; On-site; AED 300,000 - 460,000; Full time

Benefits offered by this job

Wellbeing programmes

Learning & development opportunities

Parental leave

Job summary

Chanel is seeking an experienced Client Intelligence & Data Manager to deploy and measure client engagement strategies across divisions, supervising transversal projects, and elevating client insights within the Middle East. This role focuses on turning data into actionable insights, improving data quality, and collaborating with Europe data stewardship to align with global standards.

You will lead analytics, AI-driven initiatives, and the rollout of data solutions while supporting business

Qualifications

• Minimum 8 years of experience combining data, client intelligence, technology and business understanding.
• Proficiency in project management and the ability to thrive in a transversal role.
• Process- and impact-driven, with agility across three divisions.
• Excellent communication abilities and an analytical mindset.
• Fluency in English; French language skills are appreciated.

Responsibilities

• Serve as the market referent for all client reports.
• Analyze existing data and build custom reports for the market.
• Leverage data to create insights addressing business needs and problematics.
• Ensure data quality through collection and identification of discrepancies with Europe data stewardship.
• Identify opportunities and share them with relevant stakeholders.
• Community animation: promote local best practices and act as ambassador of the market in Europe communities.

Skills

Data analytics

Client intelligence

Project management

Cross-functional collaboration

English fluency

French language (appreciated)

Tools

Microsoft Office

Collaboration tools

CRM systems

Job description

Your Role at Chanel

We are seeking an experienced Client Intelligence & Data Manager driven by innovation and impact. Her/His role will be to ensure the successful deployment & measurement of client engagement strategies across all divisions, supervising transversal projects and bringing client intelligence to another level.

The Impact You Can Create at Chanel

Offer a deeper & accurate client knowledge to make business thrive.

Accompany the data transformation initiated by Chanel Europe, always driven by the impact on sales and client experience.

Aim at enriched and omni client insights to create new opportunities for Businesses.

Contribute to the omnichannel path for our clients' leveraging data and connecting the different bricks of our ecosystem.

The 3 divisions

Client Intelligence & Data Manager main missions are

Client Engagement & Client Insights

Client Intelligence & Data Stewardship:

• Serve as the market referent for all client reports.
• With direct access to the Client 3 Division database, analyze existing data and build custom reports for the market.
• Leverage data to create meaningful insights that address business needs and problematics.
• Ensure data quality through collection and identification of discrepancies in collaboration with Europe data stewardship.
• Identify opportunities and share them with relevant stakeholders.
• Community animation: Explore local best practices, animate local community of ambassador. Promote the Middle East practices and be an ambassador of the market in Europe communities.

Digital tools and data ecosystems

Implement Client engagement & Data Solutions

Linked to Clients Across Our Networks:

• Manage the MBA/MLBB roadmap at the local level and ensure advanced usage across networks with different level of maturity and expertise.
• Act as a customer success manager regarding the implementation of any other tools linked to the data and client engagement ecosystem.
• Feedback to Europe teams with markets insights.

Lead Transformation on Systems and Tools at a Local Level:

• Support Digital Europe data & CRM transformation roadmap in a transversal manner at local level to elevate our expertise, improve data consistency, and provide a comprehensive view on clients and targeting.
• Foster innovative ways of working to maximize relevance and accuracy leveraging AI.

Digital Transformation & Ecosystems:

• Actively participate in the European digital community, sharing vision and awareness on digital topics.

You are energized by Clients’ knowledge and being on the field to “make data talk”

Analytics & Data systems

AI transformation

Leading transversal projects

Supporting businesses

Being Impact-oriented

Working in a highly collaborative environment

What you will bring

• Minimum 8 years of experience combining data, client intelligence, technology and strong understanding of business.
• Proficiency in project management and the ability to thrive in a transversal role.
• Process and impact-driven, with the ability to leverage previous work and be agile across three divisions.
• Problem-Solving Capability: Strong problem-solving skills with a "can-do" attitude
• Intellectual Curiosity: Mental agility, international outlook, and multicultural sensitivity.
• Excellent communication abilities and an analytical mindset.
• Proven collaboration skills to accompany change at every level and to work effectively in a 360-degree mode within the team.
• Digital Savvy: Proficiency with Microsoft Office, collaboration tools, and digital platforms.
• Fluency in English (oral and written) is essential, and French language skills are highly appreciated.

Leveraging your unique experiences, Chanel will enable you to

• Contribute to deliver the best client experience
• Gain exposure to different business cultures, transversal CHANEL products categories and Retail markets
• Collaborate with many stakeholders locally and in Europe from Business, Digital, Data
• Collaborate & create synergies amongst project for more efficiency and impact

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.

We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.

Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.

At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

• Exceptional creation and client experience
• Nurturing human potential
• Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.

It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.

This means everyone can grow, continue to be inspired and feel included, now and in the future.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.