Service Sales Manager

Caliberly; Sharjah; On-site; AED 150,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Career growth opportunities

Dynamic and collaborative work environment

Job summary

Caliberly is seeking a dynamic Service Sales Manager for our Sharjah location, tasked with driving aftermarket sales, expanding service portfolios, and ensuring customer satisfaction.

The ideal candidate will have 6–12 years of experience in service sales and a Bachelor's Degree in Mechanical Engineering or related fields. We offer competitive salary and performance-based incentives, and opportunities for career growth in a collaborative environment.

Qualifications

• 6–12 years of experience in service sales or business development within industrial engineering.
• Proven track record of achieving service revenue targets.
• Strong understanding of maintenance services and industrial operations.

Responsibilities

• Develop and execute service sales strategies.
• Identify new business opportunities for maintenance contracts.
• Build and maintain long-term customer relationships.
• Promote annual maintenance contracts and monitor performance.

Skills

Service sales and business development

Key account management

Contract negotiation and commercial management

Technical sales and solution selling

Customer relationship management

Market analysis and strategic planning

Proposal preparation and tender management

CRM and sales pipeline management

Communication and presentation skills

Leadership and stakeholder management

Education

Bachelor's Degree in Mechanical Engineering

Industrial Engineering

Business Administration

Job description

Job Title – Service Sales Manager

Location: Sharjah, UAE

About the Role

We are seeking a dynamic and results-oriented Service Sales Manager to drive aftermarket sales, service contracts, maintenance solutions, and customer relationship management across industrial cooling, heat transfer, and engineering service sectors. The successful candidate will be responsible for developing business opportunities, expanding the service portfolio, increasing recurring revenue streams, and ensuring exceptional customer satisfaction.

Key Responsibilities

Service Sales & Business Development

• Develop and execute service sales strategies to achieve revenue and profitability targets.
• Identify and pursue new business opportunities for maintenance contracts, refurbishment projects, repairs, retrofits, and aftermarket services.
• Generate leads and build a strong sales pipeline across key industrial sectors.
• Prepare and deliver technical and commercial proposals tailored to customer requirements.
• Negotiate contracts and close service agreements in line with company objectives.

Customer Relationship Management

• Build and maintain long-term relationships with existing and prospective customers.
• Conduct regular customer visits to understand operational challenges and identify service opportunities.
• Act as the primary point of contact for key accounts and strategic customers.
• Ensure high levels of customer satisfaction and retention through proactive engagement.

Service Contract Management

• Promote annual maintenance contracts (AMCs), preventive maintenance programs, and service agreements.
• Monitor contract performance and ensure commitments are delivered effectively.
• Coordinate contract renewals and identify opportunities for upselling and cross-selling services.
• Work closely with operations teams to ensure successful service execution.

Technical & Commercial Support

• Collaborate with engineering and service teams to develop practical solutions for customers.
• Review customer requirements and provide technically sound recommendations.
• Support pricing strategies, costing exercises, and commercial evaluations.
• Ensure proposals meet both technical specifications and profitability expectations.

Market Intelligence & Strategy

• Monitor market trends, competitor activities, and industry developments.
• Identify emerging opportunities within industrial, manufacturing, power, marine, oil & gas, and infrastructure sectors.
• Develop action plans to strengthen market presence and increase service market share.
• Provide regular sales forecasts and market insights to senior management.

Team Collaboration & Reporting

• Work closely with service operations, engineering, procurement, and finance teams.
• Maintain accurate CRM records, sales forecasts, and pipeline reports.
• Prepare periodic sales performance reports and business development updates.
• Participate in strategic planning and budgeting activities.

Qualifications & Experience

• Bachelor's Degree in Mechanical Engineering, Industrial Engineering, Business Administration, or a related discipline.
• 6–12 years of experience in service sales, aftermarket sales, technical sales, or business development within industrial engineering, HVAC, cooling systems, heat exchangers, power generation, marine, or related sectors.
• Proven track record of achieving service revenue targets and managing customer relationships.
• Strong understanding of maintenance services, equipment lifecycle management, and industrial service operations.

Key Skills & Competencies

• Service sales and business development
• Key account management
• Contract negotiation and commercial management
• Technical sales and solution selling
• Customer relationship management
• Market analysis and strategic planning
• Proposal preparation and tender management
• CRM and sales pipeline management
• Communication and presentation skills
• Leadership and stakeholder management

What We Offer

• Competitive salary and performance-based incentives
• Opportunity to work with a leading engineering and industrial services organization
• Exposure to diverse industrial sectors and international clients
• Career growth and professional development opportunities
• Dynamic and collaborative work environment

  Apply now!