Admissions Call Center Specialist — Flexible Shifts

Meraki Group; Dubai; On-site; AED 39,000 - 78,000; Full time

Job summary

Meraki Education in Dubai seeks customer-focused call center agents to support admissions inquiries from families, handle inquiries, resolve issues, and ensure parent satisfaction while following policies.

You will manage inbound and outbound calls, provide information about the school, update CRM, and escalate complex cases. The role requires a Bachelor's degree and strong English communication, with shifts for an international audience.

Qualifications

• Bachelor's degree required.
• Prior call center or customer service experience is helpful but not required.
• Excellent English communication skills.
• Strong listening and problem-solving abilities.
• Ability to stay calm under pressure with difficult parents.
• Basic computer knowledge and familiarity with CRM tools.

Responsibilities

• Answer inbound calls from families promptly and professionally.
• Make outbound calls to new leads and follow up with existing parents.
• Handle inquiries, complaints, and requests with accuracy and empathy.
• Provide detailed information about the school, processes and events.
• Record and update details of all interactions in the CRM.
• Escalate complex issues to senior team members as needed.
• Aim to meet daily/weekly/monthly call targets.
• Maintain a positive, professional tone in all interactions.
• Follow call scripts, quality standards and compliance guidelines.

Skills

Excellent English communication

Active listening

Problem-solving abilities

Education

Bachelor's degree

Tools

CRM tools

MS Office

Job description

Meraki Education in Dubai seeks customer-focused call center agents to support admissions inquiries from families, handle inquiries, resolve issues, and ensure parent satisfaction while following policies.

You will manage inbound and outbound calls, provide information about the school, update CRM, and escalate complex cases. The role requires a Bachelor's degree and strong English communication, with shifts for an international audience.